Customer Service Associate

5 months ago

Ann Arbor, United States Trane Technologies Full time

At Trane TechnologiesTM and through our businesses including Trane® and Thermo King®, we create innovative climate solutions for buildings, homes, and transportation that challenge what's possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go.

What's in it for you:

Step into the role of Customer Sales Associate and become the trusted advisor that our customers rely on when they visit our Trane Supply stores

Your expertise and knowledge will be invaluable as you assist customers with their various needs, from resolving parts or equipment issues to delivering high-quality parts and solutions in a timely fashion. To excel in this role, you will need to have a solid understanding of our product offerings, consistently achieve sales goals, and possess exceptional problem-solving skills. Taking ownership of the order management process will also be crucial in ensuring smooth transactions and customer satisfaction.

Embrace this opportunity to make a positive impact and be the go-to person for our valued customers

Thrive at work and at home:

•Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives - WE DARE TO CARE

•Family building benefits include fertility coverage and adoption/surrogacy assistance.

•401K match up to 6%, plus an additional 2% core contribution = up to 8% company contribution.

•Paid time off, including in support of volunteer and parental leave needs.

•Educational and training opportunities through company programs along with tuition assistance and student debt support.

•Learn more about our benefits here

Where is the work:
This position has been designated as On-Site.

What you will do:

  • Provide support to customers and find the best method to resolve problems to ensure customer satisfaction.
  • Partners with customers to grow sales by identifying related products or add on extensions.
  • Process customer orders and respond to inquiries, questions or complaints regarding Parts and Supply offerings and offer solutions to ensure customer satisfaction and future sales.
  • Keep current on knowledge of Trane Products, offerings, and promotions in order to provide a premier customer experience and drive sales.
  • Interact with customers both on the phone and in person.
  • Executes quote and order management processes with high level of accuracy to expedite the fulfillment process and ensure customer satisfaction and timely delivery - entering quotes and invoices and follow through on fulfillment.
  • Assists with warehouse/inventory management work as needed.
  • Flexibility to work overtime/weekends, as required.
What you will bring:
  • GED or High School Diploma required.
  • Inside sales, retail, or related experience preferred.
  • Experience in a fast-paced, customer focused environment with a focus on customer service, continuous improvement, and safety.
  • Proven experience in building customer relationships and maintaining professional customer service even in challenging situations.

Compensation:

From $44,500 and up based on experience and will include a monthly incentive plan of 15%

Total Target Cash represents a mix of fixed base salary plus payment from sales commissions. Sales commissions plans are uncapped plans.

Disclaimer: This "range" could be a result of seniority, merit, geographic location where the work is performed, education, experience, travel requirements for the job, or because of a system the employer uses to measure earnings by quantity or quality of production (so, for example, positions that may not have traditional salary ranges). Our prosperous commission plans grow over time with a successful employee's growing pipeline. Some sales professionals may eventually move to 100% commission.

Equal Employment Opportunity:

We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.

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