Technical Sales Support Representative

2 weeks ago

Birmingham, United States Ferguson Enterprises, Inc. Full time
Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together We Build Better infrastructure, better homes and better businesses. We exist to make our customers’ complex projects simple, successful, and sustainable. We proactively solve problems, adapt and grow to continuously serve our customers, communities and each other. Ferguson is proud to provide best-in-class products, service and capabilities across the following industries: Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks and Residential Digital Commerce. Ferguson has approximately 36,000 associates across 1,700 locations. Ferguson is a community of proud associates who operate with the shared purpose of building something meaningful. You will build a career that you are proud of, at a company you can believe in.

We are searching for an associate ready to step into a Technical Sales Support Representative role and become an integral part of the sales team quoting HVAC products.

This associate will report directly to the branch manager. This job requires you to be in the office Monday-Friday, 7am-4pm and a rotating Saturday shift every 8 weeks from 8am - 12pm.

Responsibilities:
  • Support the outside sales team.
  • Manage relationships with Internal and External customers.
  • Deliver outstanding customer service while providing technical assistance and guidance.
  • Interact and develop relationships with key vendors to support sales.
  • Be a team player and work with our sales team to support quotations.
  • Form solid relationships to establish trust within district.
  • Willingness to learn and train continually with products.
  • Providing hands-on assistance on an as-needed basis such as helping assist customers on the parts counter and providing backup support in the warehouse.

Qualifications: 
  • 1-3 years of technical HVAC or technical HVAC sales experience is required.
  • Strong attention to detail and the ability to learn quickly.
  • A high level of integrity when problem solving.
  • Ability to organize and prioritize work.
  • Ability to efficiently operate computers, tablets, and mobile devices.
  • Knowledge of Microsoft Office software (Outlook, Word, Excel, PowerPoint, Teams, etc.).

Why Choose Ferguson?By applying for a career with Ferguson, you have the opportunity to join our award-winning business that is recognized for the value placed on our associates at every level of the organization. Below are some of what we have to offer you:
Professional and Personal Growth:
  • Structured and robust 8-week training program through a series of virtual classroom and 1-on-1 sessions. The training program is supplemented with on-the-job learning opportunities including hands-on experience in the warehouse and at the counter which could extend beyond the 8-week program.
  • Opportunity to learn and grow – We believe in promoting from within (a testimony to this is the fact that the average tenure of a Ferguson associate is 8.7 years, which is double the national average for U.S. corporate associates)

At Ferguson, we care for each other. We value our well-being just as much as our hard work. We are committed to a holistic approach towards benefits plans and programs that support the mental, physical and financial well-being of our associates. Our competitive offering not only includes benefits like health, dental, vision, paid time off, life insurance and a 401(k) with a company match, but our associates also enjoy additional meaningful and inclusive enhancements that are adaptable to their diverse situations and needs, including mental health coverage, gender affirming and family building benefits, paid parental leave, associate discounts, community involvement opportunities and more-Pay Range:$18.71 - $29.92
Estimated Ranges displayed are Monthly for Salaried roles OR Hourly for all other roles.
This role is Bonus or Incentive Plan eligible.
The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability.Ferguson Enterprises, LLC. is an equal employment employer F/M/Disability/Vet/Sexual Orientation/Gender Identity.

About Ferguson Enterprises, Inc.:

Ferguson raises the bar for industry standards as the top-rated wholesale supplier of commercial and residential plumbing supplies. However, our expertise goes beyond plumbing. We are a diverse distributor that spans multiple businesses including HVAC/R, waterworks and industrial. In the past 68 years, we have grown from a local distributor to a $19.9 billion dollar company with more than 1,600 locations and over 29,000 associates in North America. Our associates provide expert advice and a range of products and services our customers want to improve their construction, renovation and maintenance projects. Providing world-class customer service is a cultural belief that is demonstrated every day through our expansive product selection backed by our knowledgeable associates.

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