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HVAC Technical Support Specialist

2 months ago

Birmingham, Alabama, United States Baker Distributing Full time
Become a Part of Our Team as an HVAC Technical Support Specialist at Baker Distributing

Are you an HVAC technical professional eager to assist our Sales Team in delivering exceptional support to our dealers? If this resonates with you, we have an exciting opportunity available.

Position Overview:

We are in search of a Technical Support Specialist who will be instrumental in elevating the capabilities of HVAC technicians through telephonic support, on-site consultations, and educational workshops. You will be pivotal in fostering innovation and enhancing the operational efficiency of our systems.

Key Responsibilities:
  • Offer technical guidance to dealers, sales teams, and branch staff.
  • Execute on-site visits and dealer training sessions.
  • Partner with regional managers to assess future training requirements.
  • Showcase proficiency in emerging HVAC technologies during training events.
  • Effectively manage expenses and ensure timely submission of reports.
  • Keep a digital schedule and travel for various training and professional engagements.
  • Carry out additional assigned responsibilities as necessary.
Required Qualifications:
  • High School Diploma or equivalent preferred.
  • Competence in Microsoft Office, particularly PowerPoint.
  • Excellent communication and problem-solving abilities.
  • Capacity to handle multiple tasks and adapt swiftly.
  • Prior experience in field service or as a Technical Support Specialist.
  • Must fulfill technical service requirements and state certifications.

Licensing and Certifications: Valid driver's license is required.

Essential Skills:

  • Strong negotiation and interpersonal skills.
  • Outstanding customer service orientation and relationship-building capabilities.
  • Analytical mindset with problem-solving proficiency.
  • Ability to work autonomously as well as collaboratively.
  • Initiative in pursuing process enhancements.
  • Proficient in English for compliance and safety purposes.