Account Manager, Senior

1 month ago

Sunrise, United States Synergistix Full time
Company Overview:Since the company was founded in 1997, Synergistix remains committed to attracting talented people in the software development and CRM solutions field. As we continue to grow and diversify, we are proud to offer an extraordinary company culture with a variety of exciting opportunities and career paths for dedicated professionals. If you are passionate about a rewarding career in the growing global Life Sciences industry, we’d love to hear from you. To learn more about Synergistix visit, www.synergistix.com.  Why Join Us?We are built from a culture where our focus in on the “we” rather than “I,” where honesty and integrity are as integral to our success as our innovative products. We are looking for individuals who are enthusiastic about technology and are customer service driven, team oriented, have a strong desire to learn and teach others. By joining us, you will enjoy working in a unified and collaborative work environment. Position Summary: 

The SampleIQ Account Manager, Sr. will be responsible for managing pharmaceutical customer accounts, customer value projects, and building new business. This position will pursue and promote total customer satisfaction by overseeing delivery of all services, proactively establishing sound business relationships, engaging in value building activity, and being the link between the customer and the greater Synergistix organization.  

Essential Duties & Responsibilities:
  • Serve as the single point of contact for all customer-related matters and act as a communication bridge between internal departments and customers.  
  • Learn the customer’s business by “Seeking to Understand” their ways of working and strategy.
  • Monitor client business environment to identify opportunities to expand Synergistix contracted services
  • Translate business needs into proposed solutions to align with the customer.
  • Manage the proposed solution’s cost estimates, proposals, and specifications. 
  • Provide oversight, follow-up, and measures of success for implementing projects.
  • Foster customer partnerships to ensure joint alignment of short and long-term goals.
  • Serve as an internal customer advocate and coordinate day-to-day operational tasks and customer interactions.  
  • Serve as Subject Matter Expert and assist other Client Service team members and organizations in areas of expertise.   
  • Initiate, participate and lead departmental and intradepartmental task forces and initiatives to improve client processes.
  • Oversee and follow-through on all matters related to client billing.
  • Provide customer feedback to internal groups concerning new products and improvements to existing products. 
  • Occasional travel may be required up to 20%
  • Perform other duties or special projects as assigned. 
Qualifications/Competencies:
  • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and abilities required. Reasonable accommodations may be made to allow individuals with disabilities to perform the essential functions.
  • Compliance with all personnel policies. 
 Education, Experience, and Technical Skills:
  • A minimum of ten plus years of life science work experience in a combination of client services, sample compliance/management or sales, or at manager’s discretion. 
  • Seven to Ten years of PDMA and/or pharmaceutical sample operations experience strongly desired.
  • Familiar with a variety of the field's concepts, practices, and procedures.
  • A wide degree of creativity and latitude is expected.
  • Extensive background and experience in program/project management. 
  • Must have demonstrated experience in strong interpersonal skills and ability to work closely with    cross-functional teams in order to achieve business and customer goals. 
  • Experience working and supporting a pharmaceutical sales organization strongly desired.
 Soft Skills:
  • Self-directed, assertive, and able to work independently in a highly dynamic environment and balance multiple priorities efficiently.
  • Exceptional customer service and relationship building skills.
  • Exceptional verbal communication skills.
  • Must have demonstrated excellence in written communications.
  • Creative and flexible problem-solving abilities in a changing work environment
  • Must be detail-oriented and possess sound decision-making skills.
  • Strong organizational and inter-group collaborative skills a must.
Perks of Being a "Synergistian": Synergistix offers a comprehensive benefits package including: 
  • Comprehensive health plans with generous company match for employee and dependents.
  • 401k plan 
  • Dental and Vision plans
  • Supplemental/Gap Plans
  • Short and Long Term Disability insurance
  • 100% company paid life insurance plan (with buy up) 
  • Spouse and Children life insurance plans
  • Up to 5 weeks of Paid Time Off (PTO) 
  • Paid Day Off during the month of your birthday
  • Paid Day Off during the month of your service anniversary
  • Flexible work schedules
  • Telecommuting (for qualifying positions)
  • Casual Dress 5 days a week  
Synergistix Cares about its Employees: At Synergistix, we care about our employees and their career development, while ensuring a challenging work environment. There are many things we do to show our employees they’re valued including the following perks:
  • Annual Employee Appreciation Day
  • Monthly Town Hall Meetings
  • Birthday and Service Anniversary Celebrations
  • Fun events for you and your family including our Annual Company Picnic and Holiday Celebration
  • Bagel Friday’s
  • Game room
  • Dry cleaning service
  • Monthly appreciation events
  • ...and much more  
Sounds Like You? Apply NowSynergistix is an equal opportunity employer M/F/V/D. We appreciate your interest in our company however only qualified candidates will be considered.

About Synergistix:

Since 1997, Synergistix has driven the commercial success of Life Sciences companies by enabling them to build strong customer relationships and highly effective sales teams. In addition, Life Sciences companies turn to Synergistix for our sample accountability services and sample management support. As we continue to grow and diversify, we are proud to offer an extraordinary company culture with a variety of exciting opportunities and career paths for dedicated professionals. To learn more about Synergistix visit, www.synergistix.com.

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