Resident Services Coordinator

2 months ago

Boston, United States 2Life Communities Full time $55,000 - $65,000
Provide residents and their families with support to access social services, assist in resolving tenancy problems, and follow up on resident issues.  
ESSENTIAL JOB FUNCTIONS:
  • Conduct periodic assessments of residents’ social, psychological, cognitive, and physical status and develop a plan to address needs.
  • Advocate on behalf of residents for adequate, timely, and cost-effective provision of services.
  • Participate in Housing and Health Care Integration Initiatives.
  • Respond to resident emergency calls with other staff (during scheduled work hours).
  • Educate, assist, and advise residents and their families of available services and resources, both within 2Live Communities and in the community.
  • Pursue avenues for additional services through private, local, state, and federal sources.
  • Document and maintain confidential files of all significant contacts with residents, social service providers, medical providers, families, and for HUD reporting.
  • Coordinate care across medical providers for residents and ensure a safe transition in the discharge planning with residents, families, and hospital or rehab team.
KNOWLEDGE, SKILLS & ABILITIES:
  • Masters or BA Degree, with a concentration in Social Work, Gerontology, or other related fields. 
  • Resident Services Coordinator Certification or willingness to attain this within the first year of employment.
  • Experience working with older adults.
  • General computer literacy with Microsoft Office products and database software.
  • Bilingual in Spanish.

2LIfe Communities provides superior housing to older adults of all backgrounds who can thrive independently within a supportive environment. We are a mission-driven organization with a vision whereby all older adults have the opportunity to age in community – to live a full life of connection and purpose in a dynamic and supportive environment. We are continually evolving support services to meet the needs of our diverse residents as they age. 2Life Communities owns and operates over 1,300 units of affordable rental housing located within six campuses in metropolitan Boston. With another 210 apartments under construction and more in planning, we expect to add another 600-700 units within the next several years as we complete projects in active planning and construction phases.Qualified candidates are strongly encouraged to apply here
BENEFITS AND MORE:We offer a very rich benefit plan which for individuals adds 27% on top of the base pay and over 30% for employee +1 and families. Our rewards program includes but not limited to:
  • Robust medical and dental plan.
  • Vision. 
  • Employer-paid life and AD&D, STD, and LTD insurance.
  • 401(k) plan.
  • Paid vacation. 
  • Paid holidays. 
  • 2 floating holidays. 
  • Pet insurance.
  • And more.

The above statements intend to describe the general nature and level of work performed by people assigned to do this job. The above does not intend to be an exhaustive list of all responsibilities and duties required.
We desire to build and cultivate an inclusive environment that brings together a diverse workforce with unique experiences, backgrounds, talents, and perspectives.
External and internal applicants, as well as position incumbents who become disabled as defined under the Americans with Disabilities Act must be able to perform the essential job functions (as listed) either unaided or with the assistance of a reasonable accommodation to be determined by management on a case by case basis.

About 2Life Communities:

2Life Communities provides superior housing to older adults of all backgrounds who can thrive independently within a supportive environment. We are a mission-driven organization with a vision whereby all older adults have the opportunity to age in the community – to live a full life of connection and purpose in a dynamic and supportive environment. We are continually evolving support services to meet the needs of our diverse residents as they age; we partner with health care providers to identify innovative ways to support residents’ overall health and well-being, and we engage with the broader community through our Village Center program. We have five campuses in metropolitan Boston and plans for additional housing for older adults soon.

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