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Resident Services Coordinator
2 months ago
POAH Communities, a dynamic organization dedicated to community enhancement and the preservation of vulnerable affordable rental housing, is in search of a highly skilled individual to take on the role of Community Impact Coordinator for Flat 9 and The Loop at Mattapan Station Apartments. This position is crucial as it serves as the bridge between the residents of our apartments and the Community Impact department at POAH Communities.
KEY RESPONSIBILITIES
Under the supervision of the Property Manager, the Community Impact Coordinator will undertake the following responsibilities:
- Conduct an annual resident survey to evaluate the needs of residents and families.
- Collaborate with residents, site staff, management, and local service providers to create and execute supportive service programs.
- Facilitate the coordination of services with local human service organizations.
- Identify and promote beneficial programs for youth and families within the community, such as health workshops, benefits enrollment, meal delivery services, and community engagement activities.
- Maintain confidentiality regarding resident service information in accordance with HUD regulations.
- Set program objectives, monitor progress, and analyze outcomes to inform continuous program enhancements, reporting results to both internal and external stakeholders.
- Communicate effectively with residents through newsletters, flyers, bulletin boards, etc., to keep them informed about available resources and programs.
- Stay informed about Fair Housing, EIV, ADA, mandated reporting, and other relevant HUD regulations and documents governing tenant residency.
- Participate in all required meetings and contribute to additional projects as directed by the Property Manager.
- Be willing to support and travel to multiple properties as needed.
QUALIFICATIONS
Ideal candidates will possess:
- A minimum of three years of experience in resident or social service programs, preferably within affordable housing.
- The ability to engage and motivate a diverse range of resident populations.
- Basic computer skills, including proficiency in Word and Excel.
- Strong time management and organizational abilities.
- Certification as a Resident Coordinator is advantageous.
- A college degree, ideally in social work, urban planning, public health, human services, or community development, is preferred.
BENEFITS AT POAH COMMUNITIES
At POAH Communities, we prioritize the well-being of our employees and their families. We are committed to providing a comprehensive benefits package tailored to meet diverse needs, which includes:
- A comprehensive benefits package featuring PPO medical, vision, and dental insurance.
- Generous time off: 15 days of PTO and 2 personal days in the first year, plus 11 paid holidays.
- Competitive 401(k) matching, up to 4% of pay.
- A wellness program.
- Flexible spending accounts for medical, dependent care, transit, and parking.
- Tuition reimbursement program.
- Employee referral incentive program.
- 12 weeks of paid parental leave.
- Bereavement leave.
- Jury and witness duty leave.
- Company-provided life and accidental death & dismemberment insurance.
ABOUT US
POAH Communities is a mission-driven organization focused on building and enhancing communities. We believe that well-managed housing can empower residents and serve as a foundation for their success. POAH Communities specializes in the professional management of affordable multifamily housing and currently oversees over 13,000 affordable housing units across various states. With a dedicated team of over 500 employees, we are part of the Preservation of Affordable Housing, Inc. ("POAH") family.
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