Enterprise Software Customer Service Expert

3 months ago


Southlake, United States Papyrus Software USA Full time $65,000 - $75,000
Enterprise Software Customer Service Expert - Join Our Thriving Software Team (Southlake, TX)

Do you thrive in a fast-paced environment, helping clients succeed with innovative software solutions?  We're a global leader in Enterprise Software, passionate about sustainability and empowering large organizations with the Papyrus Platform. We're seeking a talented Customer Service & Support Specialist to join our high-performing team in Southlake, TX.

What You'll Do:
  • Support our valued customers with training, maintenance, and technical questions.
  • Leverage your expertise to identify upsell and cross-sell opportunities.
  • Partner with clients to schedule solution presentations and craft compelling proposals.
  • Ensure accurate and timely software maintenance purchases and invoicing.
  • Handle consultancy services and software workshops.
  • Utilize your strong communication skills to build positive relationships with clients.

Qualifications:
  • More than 5 years of experience in the IT field with experience in customer service for software. 
  • Proven experience with administrative and logistical tasks in customer support. 
  • Excellent communication and interpersonal skills, with an emphasis on active listening.
  • Strong work ethic, problem solving skills and a passion for exceeding expectations.

Benefits:
  • Competitive salary and commission opportunity.
  • Flexible work arrangements.
  • Comprehensive health insurance plan.
  • Dynamic and stimulating international work environment.
  • Ongoing training and development opportunities.
  • Company travel and events (based on performance).
  • And much more

Ready to Join Our Team?
We offer a rewarding career path in a collaborative and supportive environment. If you're passionate about customer success and driving results, we encourage you to apply



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