Enterprise Software Customer Service Expert

7 days ago


Southlake, Texas, United States Papyrus Software USA Full time
About Papyrus Software USA

We are a global leader in Enterprise Software, passionate about sustainability and empowering large organizations with innovative solutions.

Job Summary

We are seeking a talented Customer Service & Support Specialist to join our high-performing team. As a key member of our customer success team, you will be responsible for providing exceptional support to our valued customers, identifying upsell and cross-sell opportunities, and partnering with clients to schedule solution presentations and craft compelling proposals.

Key Responsibilities
  • Customer Support: Provide timely and effective support to our customers, addressing their training, maintenance, and technical questions.
  • Upsell and Cross-sell Opportunities: Leverage your expertise to identify opportunities to upsell and cross-sell our software solutions to our customers.
  • Client Partnerships: Partner with clients to schedule solution presentations and craft compelling proposals that meet their needs.
  • Software Maintenance: Ensure accurate and timely software maintenance purchases and invoicing.
  • Consultancy Services: Handle consultancy services and software workshops for our customers.
  • Communication: Utilize your strong communication skills to build positive relationships with clients and ensure their satisfaction with our software solutions.
Qualifications
  • Experience: More than 5 years of experience in the IT field with experience in customer service for software.
  • Administrative and Logistical Tasks: Proven experience with administrative and logistical tasks in customer support.
  • Communication and Interpersonal Skills: Excellent communication and interpersonal skills, with an emphasis on active listening.
  • Work Ethic and Problem-Solving Skills: Strong work ethic, problem-solving skills, and a passion for exceeding expectations.
Benefits
  • Competitive Salary and Commission Opportunity: We offer a competitive salary and commission opportunity to our Customer Service & Support Specialists.
  • Flexible Work Arrangements: We offer flexible work arrangements to ensure our employees can balance their work and personal life.
  • Comprehensive Health Insurance Plan: We provide a comprehensive health insurance plan to our employees and their families.
  • Dynamic and Stimulating International Work Environment: We offer a dynamic and stimulating international work environment that fosters growth and development.
  • Ongoing Training and Development Opportunities: We provide ongoing training and development opportunities to ensure our employees stay up-to-date with the latest industry trends and technologies.
  • Company Travel and Events: We offer company travel and events to our employees based on their performance.


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