Enterprise Software Support Specialist
2 weeks ago
Papyrus Software USA is seeking a dedicated Enterprise Software Support Specialist to join our growing team.
In this role, you will play a vital part in ensuring the success of our valued clients by providing exceptional technical support and guidance.
Your Responsibilities:- Provide comprehensive training, maintenance assistance, and technical troubleshooting to our enterprise software customers.
- Leverage your expertise to identify opportunities for upselling and cross-selling our software solutions.
- Collaborate with clients to schedule product demonstrations and develop tailored proposals that meet their specific needs.
- Ensure accurate and timely processing of software maintenance purchases and invoicing.
- Deliver consultancy services and conduct software workshops to enhance client knowledge and adoption.
- Build strong, positive relationships with clients through effective communication and a customer-centric approach.
- Minimum of 5 years of experience in the IT industry, with a proven track record in software customer support.
- Demonstrated experience handling administrative and logistical tasks within a customer support environment.
- Exceptional communication and interpersonal skills, with a focus on active listening and clear articulation.
- A strong work ethic, problem-solving abilities, and a commitment to exceeding client expectations.
- Competitive salary and commission structure based on performance.
- Flexible work arrangements to promote work-life balance.
- Comprehensive health insurance plan to support your well-being.
- Dynamic and stimulating international work environment.
- Ongoing training and development opportunities to enhance your skills and knowledge.
- Company travel and events (based on performance) to foster team bonding and professional growth.
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Enterprise Software Sales Specialist
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