Enterprise Software Support Specialist

2 weeks ago


Southlake, Texas, United States Papyrus Software USA Full time

Papyrus Software USA is seeking a dedicated Enterprise Software Support Specialist to join our growing team.

In this role, you will play a vital part in ensuring the success of our valued clients by providing exceptional technical support and guidance.

Your Responsibilities:
  • Provide comprehensive training, maintenance assistance, and technical troubleshooting to our enterprise software customers.
  • Leverage your expertise to identify opportunities for upselling and cross-selling our software solutions.
  • Collaborate with clients to schedule product demonstrations and develop tailored proposals that meet their specific needs.
  • Ensure accurate and timely processing of software maintenance purchases and invoicing.
  • Deliver consultancy services and conduct software workshops to enhance client knowledge and adoption.
  • Build strong, positive relationships with clients through effective communication and a customer-centric approach.
Qualifications:
  • Minimum of 5 years of experience in the IT industry, with a proven track record in software customer support.
  • Demonstrated experience handling administrative and logistical tasks within a customer support environment.
  • Exceptional communication and interpersonal skills, with a focus on active listening and clear articulation.
  • A strong work ethic, problem-solving abilities, and a commitment to exceeding client expectations.
Benefits:
  • Competitive salary and commission structure based on performance.
  • Flexible work arrangements to promote work-life balance.
  • Comprehensive health insurance plan to support your well-being.
  • Dynamic and stimulating international work environment.
  • Ongoing training and development opportunities to enhance your skills and knowledge.
  • Company travel and events (based on performance) to foster team bonding and professional growth.


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