HCLTech | Desktop Support Specialist | new york city, ny

5 days ago


new york city, United States HCLTech Full time

Role – Desktop Support

Location – New York NY (Onsite from day -1)

Full Time Opportunity


Note – Candidate with exp. in Banking domain is must.

  • Provide desk side support to various business lines/departments.
  • Responsible for end user hardware/software installation, troubleshooting and maintenance.
  • Responsible for end user hardware/software procurement, inventory, and allocation management
  • Responsible for coordination with other service teams for incident resolution and request provisioning
  • 2nd\3rd line desktop support experience
  • Outstanding customer service
  • Outstanding presentation & communication
  • Strong Microsoft Windows o\s experience – Especially for Windows 10 and windows 11
  • Fault analysis for Microsoft Office 365 Suite
  • 2nd line fault analysis and experience of Outlook/Exchange online
  • Mobile device Support
  • Experience of supporting VPN and remote connection tools, in relation to Broadband technologies.
  • Experience providing remote fault analysis, via verbal communication and IT remote control tools.
  • Active Directory user account administration experience.


Regards,

Mohamed Anas

Mohamed.anash@hcltech.com



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