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Desktop Support Specialist
1 month ago
Role – Desktop Support
Location – New York NY (Onsite from day -1)
Full Time Opportunity
Note – Candidate with exp. in Banking domain is must.
- Provide desk side support to various business lines/departments.
- Responsible for end user hardware/software installation, troubleshooting and maintenance.
- Responsible for end user hardware/software procurement, inventory, and allocation management
- Responsible for coordination with other service teams for incident resolution and request provisioning
- 2nd\3rd line desktop support experience
- Outstanding customer service
- Outstanding presentation & communication
- Strong Microsoft Windows o\s experience – Especially for Windows 10 and windows 11
- Fault analysis for Microsoft Office 365 Suite
- 2nd line fault analysis and experience of Outlook/Exchange online
- Mobile device Support
- Experience of supporting VPN and remote connection tools, in relation to Broadband technologies.
- Experience providing remote fault analysis, via verbal communication and IT remote control tools.
- Active Directory user account administration experience.
Regards,
Mohamed Anas
Mohamed.anash@hcltech.com