New York City Caseworker Role
1 week ago
About Us
The New York City Department of Homeless Services (DHS) is a leading organization dedicated to preventing and addressing homelessness. We collaborate with public agencies and not-for-profit partners to provide innovative solutions for those in need.
Job Summary
We are seeking two skilled Caseworkers to function as Customer Service Representatives, working closely with our team to provide exceptional support to the community.
Key Responsibilities:
- Analyze customer inquiries and provide accurate, satisfactory responses.
- De-escalate situations involving dissatisfied customers, offering assistance and support.
- Identify customer needs, clarify information, research issues, and provide response/solutions.
- Collaborate with Real Estate Broker/landlords and Housing Specialist to inform about the status of their units in process.
- Guide callers through/troubleshoot navigation of the agency's website or new application and services.
- Cultivate strong relationships with managers to improve customer service.
- Train new employees on customer management policies.
- Maintain accurate records of daily and weekly metrics on call volume and status.
- Manage high-volume inbound and outbound calls in a timely manner.
Compensation and Benefits
This role offers a competitive salary, estimated at $65,000 per year, based on industry standards and location. Additionally, you may be eligible for a retention bonus of up to $6,000 over a two-year period, provided you meet specific criteria. You will also receive an assignment differential of $1,000 annually.
Requirements
- Baccalaureate degree from an accredited college or university recognized by the U.S. Secretary of Education and the Council for Higher Education Accreditation (CHEA).
About Our Team
We are committed to providing exceptional customer service and making a positive impact on our community. If you share our values and are passionate about delivering top-notch support, we encourage you to apply for this exciting opportunity.
Work Schedule
Monday – Friday, 10am – 6pm.
Additional Information
Please note that this role requires regular attendance and punctuality. We offer a dynamic work environment and opportunities for professional growth and development.
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