Senior Charter Operations Specialist

1 week ago

miami, United States Norwegian Cruise Line Holdings Ltd. Full time

BASIC PURPOSE: Assist with relationship management of NCLH's full ship charter, event, and corporate customers. This role covers every phase with the customer and execution of the programming needs working with full ship charters. Ensure that the completion of each charter is done with the highest customer service level possible, as well as the highest total quality of revenue.


POSITION RESPONSIBILITIES:

  • Assist in managing the day-to-day programming needs identified in the charter contract and/or negotiated or requested outside the contract.
  • Secure additional revenue through up-selling value-added services.
  • Obtains customer requirements and manage manifests.
  • Communicate and work closely with Hotel and Marine Operations departments, vessel hotel staff and various departments before, during and post event to ensure that all programming requirements are met, all program components are delivered, and the highest level of service possible is achieved.
  • Responsible for preparing and administering final operations memos and day to day charter grids, outlining detailed daily activities of the program.
  • Provide marketing assistance, and contract review and management.
  • Collect payments and facilitate communication with pertinent departments to ensure the highest levels of service possible.
  • Build and maintain strong customer relationships throughout the entire planning and delivery process.
  • Assist and remain present on charters and work with vessel hotel staff to ensure that each scheduled event is executed as planned.
  • Complete voyage reconciliation upon completion of the charter or group program to ensure that company has collected all funds due and/or the client receives all payments due.
  • Participate in site inspection sailings.
  • Travel with client to conduct operations meetings, host site inspections and act as corporate liaison onboard.
  • Occasionally lead event meetings and other staff meetings.
  • Perform other job-related functions as assigned.


KNOWLEDGE AND EXPERIENCE


EDUCATION: Bachelor's Degree in Business Administration, Hospitality Management or related field of study or equivalent experience is required.


EXPERIENCE: Minimum 3 years' experience in an event planning role in the hospitality industry (hotel, resort, etc.), new business launches, and marketing productions is required. Experience in comprehensive marketing (print, television, on-line, photo, etc.) is preferred. Cruise line experience preferred.


KNOWLEDGE & SKILLS: Strong organization, planning skills, and attention to detail with the ability to proactively prioritize needs and effectively manage resources. Event planning knowledge. Excellent analytical skills to evaluate various charter or group payment models and cost of sale. Ship operations knowledge and contacts. Excellent written and verbal skills for correspondence with clients, negotiations, and presentations. Proficient negotiation skills. Ability to multi-task. Ability to manage varying client expectations. Basic to Intermediate knowledge of Microsoft Office Suite including Excel, Word, and Power Point to write correspondence, memos, navigate spreadsheets and develop presentations. Ability to travel up to 50% of the time, both domestically and internationally, and be onsite for the duration of all full ship charters and select group programs.


To Executive Search Firms & Staffing Agencies: NCLH does not accept unsolicited resumes from any agencies. All unsolicited resumes will be considered NCLH property, and NCLH will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting the NCLH Human Resources Talent Acquisition Department.

  • Senior Charter Operations Coordinator

    2 weeks ago

    Miami, FL, USA, United States Norwegian Cruise Line Holdings Ltd. Full time

    Job Title: Senior Charter Operations SpecialistJob Summary:We are seeking a highly skilled and experienced Senior Charter Operations Specialist to join our team at Norwegian Cruise Line Holdings Ltd. The successful candidate will be responsible for managing the day-to-day programming needs of our full ship charters, ensuring seamless execution and...

  • Senior Charter Operations Coordinator

    2 weeks ago

    Miami, United States Norwegian Cruise Line Holdings Ltd. Full time

    Senior Charter Operations SpecialistBASIC PURPOSE:Assist with relationship management of Norwegian Cruise Line Holdings Ltd.'s full ship charter, event, and corporate customers. This role covers every phase with the customer and execution of the programming needs working with full ship charters. Ensure that the completion of each charter is done with the...

  • Bilingual Cargo Charter Sales Specialist

    1 week ago

    Miami, Florida, United States Air Charter Service Full time

    Job Title: Bilingual Cargo Charter Sales SpecialistJob DescriptionAir Charter Service (ACS) is a leading aircraft charter company that provides passenger and cargo aircraft charters worldwide. Our Cargo Charter services consist of urgent 'go now', humanitarian relief, dangerous goods, animal transportation, and pharmaceutical transport.As a Bilingual Cargo...

  • Senior Charter Operations Specialist

    4 weeks ago

    Miami, United States Norwegian Cruise Line Holdings Ltd. Full time

    BASIC PURPOSE: Assist with relationship management of NCLH's full ship charter, event, and corporate customers. This role covers every phase with the customer and execution of the programming needs working with full ship charters. Ensure that the completion of each charter is done with the highest customer service level possible, as well as the highest total...

  • Senior Charter Operations Specialist

    1 week ago

    Miami, United States Norwegian Cruise Line Holdings Ltd. Full time

    BASIC PURPOSE: Assist with relationship management of NCLH's full ship charter, event, and corporate customers. This role covers every phase with the customer and execution of the programming needs working with full ship charters. Ensure that the completion of each charter is done with the highest customer service level possible, as well as the highest total...

  • Senior Charter Operations Specialist

    4 months ago

    Miami, United States Norwegian Cruise Line Holdings Ltd. Full time

    BASIC PURPOSE: Assist with relationship management of NCLH's full ship charter, event, and corporate customers. This role covers every phase with the customer and execution of the programming needs working with full ship charters. Ensure that the completion of each charter is done with the highest customer service level possible, as well as the highest total...

  • Senior Charter Operations Specialist

    4 months ago

    Miami, United States Norwegian Cruise Line Holdings Ltd. Full time

    BASIC PURPOSE: Assist with relationship management of NCLH's full ship charter, event, and corporate customers. This role covers every phase with the customer and execution of the programming needs working with full ship charters. Ensure that the completion of each charter is done with the highest customer service level possible, as well as the highest total...

  • Private Jet Charter Specialist

    1 month ago

    Miami, United States Global Charter Full time

    Elevate your career with Global Charter in the vibrant city of Miami! Join a prestigious international network of aviation experts with bases in London, Los Angeles, and Toronto. As a key member of our team, you'll drive business growth by brokering private jet charter flights, leveraging your industry expertise and connections. This is a unique opportunity...

  • Private Jet Charter Specialist

    4 weeks ago

    miami, United States Global Charter Full time

    Elevate your career with Global Charter in the vibrant city of Miami! Join a prestigious international network of aviation experts with bases in London, Los Angeles, and Toronto. As a key member of our team, you'll drive business growth by brokering private jet charter flights, leveraging your industry expertise and connections. This is a unique opportunity...

  • Private Jet Charter Specialist

    4 weeks ago

    Miami, United States Global Charter Full time

    Elevate your career with Global Charter in the vibrant city of Miami! Join a prestigious international network of aviation experts with bases in London, Los Angeles, and Toronto. As a key member of our team, you'll drive business growth by brokering private jet charter flights, leveraging your industry expertise and connections. This is a unique opportunity...

  • Private Jet Charter Specialist

    4 weeks ago

    Miami, United States Global Charter Full time

    Elevate your career with Global Charter in the vibrant city of Miami! Join a prestigious international network of aviation experts with bases in London, Los Angeles, and Toronto. As a key member of our team, you'll drive business growth by brokering private jet charter flights, leveraging your industry expertise and connections. This is a unique opportunity...

  • Senior Sales Consultant

    1 month ago

    Miami, United States Air Charter Service Full time

    WHO IS AIR CHARTER SERVICEAir Charter Service (ACS) is a leading aircraft charter company that provides passenger and cargo aircraft charters worldwide.To put it simply, we are the middle person between the clients and the operator. Our Sales Consultants manage the full travel/sales cycle so all our clients have to do is fly! Our clients consist of...

  • Senior Sales Consultant

    3 weeks ago

    Miami, United States Air Charter Service Full time

    WHO IS AIR CHARTER SERVICEAir Charter Service (ACS) is a leading aircraft charter company that provides passenger and cargo aircraft charters worldwide.To put it simply, we are the middle person between the clients and the operator. Our Sales Consultants manage the full travel/sales cycle so all our clients have to do is fly! Our clients consist of...

  • Senior Sales Consultant

    4 weeks ago

    Miami, United States Air Charter Service Full time

    WHO IS AIR CHARTER SERVICEAir Charter Service (ACS) is a leading aircraft charter company that provides passenger and cargo aircraft charters worldwide.To put it simply, we are the middle person between the clients and the operator. Our Sales Consultants manage the full travel/sales cycle so all our clients have to do is fly! Our clients consist of...

  • Senior Sales Consultant

    1 month ago

    Miami, United States Air Charter Service Full time

    Job DescriptionA DAY IN THE LIFEBuilding your list of potential clients by researching internal and external databases, websites, and social mediaPro-actively targeting your list through outbound sales calls, emails, and visits (both face-to-face and virtual) and converting them from potential clients into ACS clientsBuilding relationships with Operators to...

  • Senior Sales Consultant

    4 weeks ago

    Miami, Florida, United States Air Charter Service Full time

    A DAY IN THE LIFE OF A SENIOR SALES CONSULTANTAs a Senior Sales Consultant at Air Charter Service, you will be responsible for building relationships with clients to ensure repeat business and consistently exceeding sales targets. Your day will be filled with proactive targeting of potential clients through outbound sales calls, emails, and visits, as well...

  • Charter Brokers

    1 month ago

    Miami, United States GOOSE Recruitment Full time

    Job Title: Private Charter Broker Location: USA (Remote or Office-Based) Position Overview: We are excited to partner with a thriving, innovative Charter Brokerage currently in a growth phase, expanding into Europe, the Middle East, and the USA. The company utilizes cutting-edge technology to support charter brokers and offers extensive support, training,...

  • Senior Sales Consultant

    4 weeks ago

    Miami, United States Air Charter Service Full time

    About Air Charter ServiceAir Charter Service (ACS) is a leading global aircraft charter company that provides passenger and cargo charter solutions worldwide. With a strong presence in North America, South America, Europe, CIS, Africa, the Middle East, Asia, and Australasia, ACS offers personalized charter solutions using local knowledge.Job SummaryWe are...

  • Senior Sales Consultant

    4 weeks ago

    Miami, Florida, United States Air Charter Service Full time

    {"title": "Sales Consultant - Charter Services", "description": "Job SummaryWe are seeking a highly motivated and experienced Sales Consultant to join our team at Air Charter Service. As a Sales Consultant, you will be responsible for building relationships with clients, identifying sales leads, and exceeding sales targets.Key ResponsibilitiesBuilding...

  • Senior Sales Consultant

    2 weeks ago

    miami, United States Air Charter Service Full time

    About Air Charter ServiceAir Charter Service is a leading global aircraft charter company that provides passenger and cargo charter solutions worldwide. As a Sales Consultant, you will be responsible for managing the full travel/sales cycle, ensuring seamless charter experiences for our clients.Key ResponsibilitiesResearch and identify potential clients...