Senior Charter Operations Coordinator
2 weeks ago
Job Summary:
We are seeking a highly skilled and experienced Senior Charter Operations Specialist to join our team at Norwegian Cruise Line Holdings Ltd. The successful candidate will be responsible for managing the day-to-day programming needs of our full ship charters, ensuring seamless execution and exceptional customer service.
Key Responsibilities:
- Manage charter contracts and negotiate additional revenue through value-added services.
- Obtain customer requirements and manage manifests to ensure smooth operations.
- Communicate closely with Hotel and Marine Operations departments to deliver high-quality programming.
- Prepare and administer final operations memos and charter grids.
- Provide marketing assistance and contract review and management.
- Collect payments and facilitate communication with pertinent departments.
- Build and maintain strong customer relationships throughout the planning and delivery process.
- Assist with charter and event planning, including site inspections and operations meetings.
Requirements:
Education: Bachelor's Degree in Business Administration, Hospitality Management, or related field of study.
Experience: Minimum 3 years' experience in event planning and operations in the hospitality industry, with a focus on comprehensive marketing and cruise line experience.
Skills: Strong organization, planning, and analytical skills, with excellent written and verbal communication skills. Proficient in Microsoft Office Suite, including Excel, Word, and PowerPoint.
Travel Requirements: Ability to travel up to 50% of the time, both domestically and internationally, for charter and event planning and execution.
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