Field Service Technician

2 months ago

Worcester, United States Aristocrat Gaming Full time
Our Field Service Operations team is responsible for providing technical support to drive the success of our customers at Aristocrat Gaming. As a Field Service Technician, you will be part of a team with employees across the United States and Canada. Our team prides itself on Aristocrat’s people-first culture and bringing fun and passion into the work we do daily. Whether it’s driving to a casino, troubleshooting a problem, or installing a new cabinet, we always bring the power of play to life. If you enjoy solving problems, working with a team, and engaging with customers, this is the role for you

We are seeking a passionate, customer-focused Field Service Technician to join our energetic team in Field Operations. As a Field Service Technician for Aristocrat Gaming, you will be responsible for troubleshooting, converting, installing, maintaining, repairing, and removing gaming machines, signs, and gaming controllers with little assistance. You will be an immediate value add to the organization by ensuring the seamless operation of our customer’s gaming facilities by providing timely and efficient technical support.

This is an entry-level position. You will complete a robust, hands-on, and virtual training program throughout your first 6 months.

What You'll Do

  • Install, convert, troubleshoot, repair, and remove Aristocrat gaming machines, signs, and gaming controllers.

  • Perform routine maintenance on gaming machines.

  • Respond promptly to customer calls and emergency requests, prioritizing critical issues.

  • Complete Pre-Site Surveys, follow schedule, and perform service activities assigned.

  • Maintain inventory accuracy and follow parts inventory process.

  • Support customers with technical inquiries and documentation.

  • Report on trends, needs, and service challenges.

  • Review pre-install documents to determine which parts will be needed to complete the installation.

  • Gather and report accurately on service activities by utilizing field service management reporting tools.

  • Uphold high standards of professionalism, integrity, and customer service daily.

  • Self-direct and carry out day-to-day tasks with little direction.

  • Follow Aristocrat’s Safety Guidelines.

What We're Looking For

Required Qualifications

  • High school diploma, GED, or equivalent work experience.

  • At least 21 years of age.

  • Have a clean and valid driver’s license and maintain an insurable driving record.

  • Able to obtain gaming license as required (Gaming License requirements will vary depending on location. Upon hire, Aristocrat will assist with application, payment, and renewal).

  • Willing to do daily travel in assigned territory. Regional and national travel may be up to 30%.

  • Self-starter, flexible, adaptable, highly organized, and proactive.

  • Passion for technology and solving problems.

  • Able to remain calm in a fast-paced work environment, manage multiple priorities/projects, and meet deadlines.

  • Able to communicate effectively and in a constructive manner with customers and coworkers.

Preferred Qualifications

  • Experience as a slot technician, field service of technical products, or other diagnostic work.

  • Experience working in the field, being on call, and traveling for work.

  • Experience with electronics, mechanics, and troubleshooting

Physical Requirements

  • Can lift and move a minimum of 50 pounds.

  • Able to push up to 250 pounds with the assistance of moving equipment.

  • Able to climb and balance on ladders.

  • Have good manual dexterity, hand/eye coordination, and good eyesight.

  • Able to drive and operate a vehicle for extended periods.

Work Conditions

  • Operate designated service vehicles equipped with GPS and real-time camera monitoring systems.

  • Operate a box truck safely and efficiently.

  • Work in a crowded, noisy, and smoking casino environment.

  • Travel with little or no notice and for possible extended period

Why Aristocrat?

Aristocrat is a world leader in gaming content and technology, and a top-tier publisher of free-to-play mobile games. We deliver great performance for our B2B customers and bring joy to the lives of the millions of people who love to play our casino and mobile games. And while we focus on fun, we never forget our responsibilities. We strive to lead the way in responsible gameplay, and to lift the bar in company governance, employee wellbeing and sustainability. We’re a diverse business united by shared values and an inspiring mission to bring joy to life through the power of play.

We aim to create an environment where individual differences are valued, and all employees have the opportunity to realize their potential. We welcome and encourage applications from all people regardless of age, gender, race, ethnicity, cultural background, disability status or LGBTQ+ identity. We offer a range of flexible working options through all.flex, our flexible hybrid work model and invite you to have a conversation with us about flexible working. EEO M/F/D/V

  • World Leader in Gaming Entertainment

  • Robust benefits package

  • Global career opportunities

Our Values

  • All about the Player

  • Talent Unleashed

  • Collective Brilliance

  • Good Business Good Citizen

The US based roles may require registration with the Nevada Gaming Control Board (NGCB) and/or other gaming jurisdictions in which we operate.

Travel ExpectationsUp to 75%

Pay Range$16.80 - $31.20 per hour

Our goal is to pay a market competitive salary focusing near the median of our pay ranges. However, final offers for all positions will be based on several factors such as experience level, education, skills, work location, and internal pay equity.

  • Field Service Technician

    6 months ago

    Worcester, United States Hobart Service Full time $25 - $33

    Field Service Technician (FT) Company Description.Hobart Service, an Illinois Tool Works Company, has been in business for over 120 years and is the trusted source for Commercial Food Equipment Service Solutions.  We have over 1,700 associates nationwide who serve as valued partners to our customers. Our employees are dedicated to providing the best...

  • Field Service Technician

    1 month ago

    Worcester, Massachusetts, United States Crown Equipment Full time

    Job Title: Field Service TechnicianCrown Equipment Corporation is seeking a skilled Field Service Technician to join our team. As a Field Service Technician, you will be responsible for troubleshooting, diagnosing, and repairing Crown and other makes of lift trucks.Responsibilities:Perform routine maintenance and repairs on lift trucksDiagnose and...

  • Field Service Technician

    4 weeks ago

    Worcester, Massachusetts, United States CBIZ Full time

    Job SummaryCBIZ is seeking a highly skilled Field Service Technician to join our team. As a Field Service Technician, you will be responsible for installing, upgrading, and maintaining primary and backup branch connectivity, as well as all site infrastructure including network hardware, computers, telephony, and print hardware.You will work with minimal...

  • Field Service Technician

    4 weeks ago

    Worcester, Massachusetts, United States Aristocrat Technologies Full time

    Job SummaryAristocrat Technologies is seeking a skilled Field Service Technician to join our team in Field Operations. As a Field Service Technician, you will be responsible for providing technical support to our customers across the United States and Canada.Key ResponsibilitiesInstall, convert, troubleshoot, repair, and remove Aristocrat gaming machines,...

  • Field Service Technician

    3 weeks ago

    Worcester, United States Aristocrat Gaming Full time

    Our Field Service Operations team is responsible for providing technical support to drive the success of our customers at Aristocrat Gaming. As a Field Service Technician, you will be part of a team with employees across the United States and Canada. Our team prides itself on Aristocrat’s people-first culture and bringing fun and passion into the work we...

  • Clinical Field Service Technician

    3 months ago

    Worcester, United States Diverse Lynx Full time

    Job title: Clinical Field Service Technician Location: Worcester, MA Contract Role Top Qualifications: -Bachelor s degree in Computer Science or similar field -Prior experience in desktop support or related field -In-depth knowledge of desktop hardware and software systems -Proficient in computer operating systems such as Max, Linux and Windows ...

  • Field Service Technician I

    6 months ago

    Worcester, United States NCR Voyix Full time $19 - $21

    TITLE: Field Service Technician IGRADE: 6 POSITION SUMMARY & KEY AREAS OF RESPONSIBILITY: Position Summary:Are you a Field Technician? Field Engineer? Service Technician? Or do you want to start a career in this field?  Are you tech savvy with a good mechanical aptitude and feel your skills are transferrable? Can you help us to provide best in class...

  • Clinical Field Service Technician

    3 months ago

    Worcester, United States Diverse Lynx Full time

    Job Summary: We are seeking a dedicated Field Technician with 4 to 7 years of experience to join our team. The ideal candidate will have a strong background in Service Desk, Field Services, and Desktop Support - Remote. This role involves analyzing geospatial data to support various projects and initiatives, ensuring high-quality service delivery, and...

  • Clinical Field Service Technician

    3 months ago

    Worcester, United States Diverse Lynx Full time

    PRIMARY Qualifications/Experience: " Technical experience in managing and supporting desktop, PC, printers, scanners, network, medical devices etc. " Medical devices that may include but are not limited to: Cameras Treadmills (cardiology) Electrocardiogram (EKG) devices " Must have good soft skills and people management experience to support...

  • Heavy Equipment Field Service Technician

    4 weeks ago

    Worcester, Massachusetts, United States Coastal Ecology Group, Llc Full time

    We are seeking a skilled Heavy Equipment Field Technician to join our team at Coastal Ecology Group, Llc. This role offers an exciting opportunity for individuals with a strong background in heavy equipment mechanics to work with cutting-edge technology and contribute to a growing industry.Key Responsibilities:Troubleshoot electrical, software, and hardware...

  • Field Service Operations Specialist

    4 weeks ago

    Worcester, Massachusetts, United States Aristocrat Technologies Full time

    Job SummaryAristocrat Gaming is seeking a skilled Field Service Technician to join our team in Field Operations. As a Field Service Technician, you will be responsible for providing technical support to our customers across the United States and Canada.Key ResponsibilitiesTroubleshoot, convert, install, maintain, repair, and remove gaming machines, signs,...

  • Field Service Technician

    4 weeks ago

    Worcester, Massachusetts, United States CBIZ Full time

    Job Summary:CBIZ is seeking a highly skilled Field Service Technician to join our team. As a Field Service Technician, you will be responsible for installing, upgrading, and maintaining primary and backup branch connectivity, as well as all site infrastructure including network hardware, computers, telephony, and print hardware, and all cabling.Key...

  • Clinical Field Service Specialist

    1 month ago

    Worcester, Massachusetts, United States Diverse Lynx Full time

    Job Summary:We are seeking a skilled Field Technician to support our team. The ideal candidate will have a strong background in Service Desk, Field Services, and Desktop Support, with a focus on medical devices and technical expertise.Key Responsibilities:Provide technical support for users of computers and software systems.Assist with installation of...

  • Field Service Technician

    3 weeks ago

    Worcester, United States Mettler-Toledo Full time $28 - $33

    Our Opening and Your ResponsibilitiesThe individual is responsible for performing calibration and preventative maintenance (PM) on basic industrial weighing equipment (e.g. floor and bench scales) without assistance, within the respective Business Area. May be required to assist others on installations, projects and/or repairs as necessary. Must be willing...

  • Clinical Field Service Specialist

    1 month ago

    Worcester, Massachusetts, United States Diverse Lynx Full time

    Job Summary:We are seeking a dedicated Field Service Technician with 4 to 7 years of experience to support our team's technical operations. The ideal candidate will have a strong background in Service Desk, Field Services, and Desktop Support - Remote. This role involves analyzing geospatial data to support various projects and initiatives, ensuring...

  • Natural Gas Field Service Technician

    2 months ago

    Worcester, United States Pipeline Equipment Resources Company (PERC) Full time

    The position is responsible for installing, servicing, repairing and maintaining the products that the organization sells. The products and services are natural gas measurement, flow control and odorization related. The service region covers the southern Great Lakes and Northeastern US. Extensive travel required. Typical work weekMonday thru Friday with...

  • Natural Gas Field Service Technician

    2 months ago

    Worcester, United States Pipeline Equipment Resources Company (PERC) Full time

    The position is responsible for installing, servicing, repairing and maintaining the products that the organization sells. The products and services are natural gas measurement, flow control and odorization related. The service region covers the southern Great Lakes and Northeastern US. Extensive travel required. Typical work weekMonday thru Friday with...

  • HVAC Service Technician

    4 weeks ago

    Worcester, Massachusetts, United States Lane Valente Industries Full time

    Job DescriptionLane Valente Industries is a leading international construction and facility maintenance company with a strong presence in the U.S. and Canada.We are seeking a highly skilled HVAC Service Technician to join our team of field technicians who provide top-notch service to national accounts.The ideal candidate will have a strong background in HVAC...

  • Field Service Representative

    4 weeks ago

    Worcester, Massachusetts, United States CRH Full time

    Job SummaryAs a Field Service Representative at CRH, you will be responsible for ensuring the availability of safety supplies and training to all personnel. You will also be expected to approach customers, internal teammates, and management in a tactful manner. Additionally, you will assist operational personnel with incident reporting procedures and...

  • Field Service Representative

    4 weeks ago

    Worcester, Massachusetts, United States CRH Full time

    Job SummaryAs a Field Service Representative with CRH, you will play a vital role in supporting our distributors, dealers, and contractors with day-to-day customer relations. This includes product merchandising, conducting product demonstrations and training sessions, and maintaining display standards. You will also be responsible for delivering samples and...