Field Service Operations Specialist

4 weeks ago


Worcester, Massachusetts, United States Aristocrat Technologies Full time

Job Summary

Aristocrat Gaming is seeking a skilled Field Service Technician to join our team in Field Operations. As a Field Service Technician, you will be responsible for providing technical support to our customers across the United States and Canada.

Key Responsibilities

  • Troubleshoot, convert, install, maintain, repair, and remove gaming machines, signs, and gaming controllers with minimal assistance.
  • Ensure the seamless operation of our customers' gaming facilities by providing timely and efficient technical support.
  • Perform routine maintenance on gaming machines.
  • Complete Pre-Site Surveys, follow schedules, and perform service activities assigned.
  • Maintain inventory accuracy and follow parts inventory process.
  • Review pre-install documents to determine which parts will be needed to complete the installation.
  • Gather and report accurately on service activities by utilizing field service management reporting tools.

Requirements

  • High school diploma, GED, or equivalent work experience.
  • Willing to do daily travel in assigned territory. Regional and national travel may be up to 30%.
  • Self-starter, flexible, adaptable, highly organized, and proactive.
  • Able to remain calm in a fast-paced work environment, manage multiple priorities/projects, and meet deadlines.
  • Experience as a slot technician, field service of technical products, or other diagnostic work.
  • Able to push up to 250 pounds with the assistance of moving equipment.
  • Operate a box truck safely and efficiently.
  • Travel with little or no notice and for possible extended periods.

About Aristocrat Gaming

Aristocrat Gaming is a world leader in gaming content and technology, and a top-tier publisher of free-to-play mobile games. We deliver great performance for our B2B customers and bring joy to the lives of the millions of people who love to play our casino and mobile games.

We welcome and encourage applications from all people regardless of age, gender, race, ethnicity, cultural background, disability status or LGBTQ+ identity.

We offer a range of flexible working options through our flexible hybrid work model and invite you to have a conversation with us about flexible working.

The US-based roles may require registration with the Nevada Gaming Control Board (NGCB) and/or other gaming jurisdictions in which we operate.



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