Field Service Technician

4 weeks ago

Worcester, Massachusetts, United States CBIZ Full time
Job Summary

CBIZ is seeking a highly skilled Field Service Technician to join our team. As a Field Service Technician, you will be responsible for installing, upgrading, and maintaining primary and backup branch connectivity, as well as all site infrastructure including network hardware, computers, telephony, and print hardware.

You will work with minimal supervision to complete all maintenance, project, and IMAC calls in adherence with contractual Service Level Agreements (SLA's). Additionally, you will be responsible for troubleshooting, repairing, and upgrading all telephony, computing, data, print, network, and AV hardware.

The ideal candidate will have an Associate's degree from an accredited college or technical school, or two or more years of IT and/or field service experience. You will also be able to use all related computer hardware and software, as well as job-related tools.

As a Field Service Technician, you will be required to maintain assigned locations and provide backup coverage for neighboring service areas when required. You will also be responsible for scheduling all maintenance, IMAC, and multiple projects in adherence with SLA's, rollout schedules, and established deadlines.

Key Responsibilities:

  • Install, upgrade, and maintain primary and backup branch connectivity
  • Maintain all site infrastructure including network hardware, computers, telephony, and print hardware
  • Work with minimal supervision to complete all maintenance, project, and IMAC calls
  • Troubleshoot, repair, and upgrade all telephony, computing, data, print, network, and AV hardware
  • Provide technical support to clients in a timely manner with little or no disruption to daily customer operations
  • Train clients on all new technologies and hardware
  • Responsible for completing all required inventory activities related to company vehicles and branch locations
  • Responsible for reviewing and following current documentation and processes
  • Schedule and complete all van maintenance in accordance with manufacturer and CBIZ Network Solutions specifications

Preferred Qualifications:

  • WA Telecommunications Administrator certification preferred

Minimum Qualifications:

  • Associate's degree from accredited college or technical school OR two or more years IT and/or field service experience
  • Able to use all related computer hardware and software
  • Able to use job-related tools
  • Able to safely use step ladder
  • Able to lift and/or move up to 100+ pounds of equipment
  • Able to hold and grip objects
  • Able to read and review information on computer monitor for extended periods of time
  • Subject to periods of prolonged walking, sitting, and standing
  • Performs bending, squatting, crawling, climbing twisting, kneeling, and reaching both to ground level and overhead
  • Maintain high speed internet access
  • Maintain a valid driver's license in the employee's state of residence, allowing him/her to legally operate a company vehicle
  • Ability to provide documentation showing a minimum age of 21 for your company car insurance
  • Provide suitable workspace for performing Help Desk functions
  • Maintain residence in assigned territory

Compensation:

The hourly rate for this job in this market is $22.60-$28.00. The specific compensation for this role will be determined based on the education, experience, and skill set of the individual selected for this position.

Beyond income, you have access to comprehensive medical and dental insurance, retirement savings, life and disability insurance, health care and dependent care reimbursement accounts, certification incentives, education assistance, referral program, and much more.

CBIZ is an affirmative action-equal opportunity employer and reviews applications for employment without regard to the applicant's race, color, religion, national origin, ancestry, age, gender, gender identity, marital status, military status, veteran status, sexual orientation, disability, or medical condition or any other reason prohibited by law.

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