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Production/Technical Support

2 months ago

st louis, United States Pyramid Consulting, Inc Full time

Immediate need for a talented Production/Technical Support. This is a 12+months contract opportunity with long-term potential and is located in Saint Louis, MO(Hybrid). Please review the job description below and contact me ASAP if you are interested.


Job ID:24-45630

Pay Range: $20 - $23/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).

Key Requirements and Technology Experience:


  • Key Skills: Production/ Technical support, Helpdesk, ATM servicing
  • Work activities specific to Production Services roles include Problem/Incident Management, Release/Deployment, Operational Readiness, Capacity/Availability Management, Application Monitoring, Service Analytics and Reporting, Production Governance, Triage, Associate Support, Change/Configuration Management, etc.
  • The Technical Support Analyst identifies possible production failure scenarios, creates incident tickets, enhancements and/or problem tickets in ticket tracking system, and communicates effectively with development and internal business operations teams.
  • Identifies vulnerabilities and opportunities for improvement, as well as maintain metrics to help develop analysis that will drive improvement in all areas of Production Services.
  • Creates and enhances administrative, operational, and technical policies and procedures, adopting best practice guidelines, standards, and procedures.
  • Takes ownership of escalations and perform trouble shooting, analysis, research and resolution using advanced query and programming skills.
  • Performs analytical, technical, and administrative work in planning, installing, designing, and supporting new and existing equipment and software under moderate supervision.
  • Resolves less complex issues.
  • Consults with end users to determine optimal configuration of equipment and applications.
  • Works on problems of minimal scope where analysis of situation or data requires a review of identifiable factors.
  • Exercises judgment within defined procedures and practices to determine appropriate action.
  • Should have awareness and exposure to basic technical principles, concepts, and techniques.
  • Competent to work under supervision on less complex systems issues, in some cases working from documentation. Limited responsibility.
  • Limited knowledge of business or function for which system is designed.
  • Follows standard practices and procedures in analyzing situations or data from which answers can be readily obtained.
  • Phone support; IT experience; incident management; commensurate experience in a technical support, Helpdesk, ATM servicing or electronic banking operational and/or problem management background.
  • Excellent customer service skills, verbal/written communication, and organizational skills are a must.
  • Candidate must be able to navigate multiple applications simultaneously in addition to Microsoft Office Suite.
  • Candidate must have experience directly troubleshooting issues to maintain stability of a network (ATM is ideal).
  • Knowledge of ATM Network, strong technical skills, and experience with a variety of network protocols, software and hardware involved in LAN/WAN operations, Remedy, ESQ, and ATM Webserver.
  • Proficiency with telephone, as majority of day will be utilizing telecom.


Our client is a leading Banking and Financial Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.


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