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Ambassador of Exceptional Guest Experiences
4 weeks ago
As a Guest Experience Ambassador, you will be the face of Hudson Yards, setting the tone for an unforgettable experience. Your role involves engaging with guests, providing insider knowledge about the Vessel and surrounding attractions, and handling any challenges with grace and empathy.
Key Responsibilities:- Deliver Unmatched Service: Provide exceptional guest experiences, embodying our core values in every interaction.
- Resolve with Grace: Address and resolve guest concerns with a professional and positive approach, ensuring satisfaction and turning any challenge into a positive experience.
- Engage and Enlighten: Be the ultimate resource for guests, sharing exciting details about the Vessel and other Hudson Yards Experiences, and creating moments that guests will remember.
- Craft Memorable Moments: Help transform Hudson Yards into the epitome of service excellence, inspiring guests to share their memorable experiences with others.
- Stay Informed: Keep up-to-date with all Hudson Yards offerings, including special events, exclusive packages, merchandise, and dining options, so you can provide the best recommendations.
- Ensure Smooth Operations: Manage line queues, assist with ticket scanning, and guide guests efficiently to ensure a seamless experience.
- Follow Policies: Adhere to policies and procedures while consistently upholding our Sky High Hospitality standards.
- Promote and Upsell: Encourage guests to explore and enjoy all Hudson Yards attractions, offering tickets and experiences that enhance their visit.
- Customer Service Experience: At least 1 year of experience in customer service or retail; experience with large attractions is a plus.
- Tech Savvy: Familiarity with hospitality or Point of Sale (POS) systems preferred.
- Friendly Attitude: Must be welcoming and warm with guests and colleagues.
- Guest Engagement: Strong ability to interact with guests in a guest-focused manner.
- Multilingual Skills: Ability to speak multiple languages is a plus.
- Physical Requirements: Able to stand and climb stairs for extended periods, and lift up to 50 lbs.
- Outdoor Work: Comfortable working outdoors in various weather conditions.
- Professional Appearance: Maintain a professional look in line with Hudson Yards Experiences grooming guidelines.
- Team Player: Proven success working well within a team.
- Reliability: Excellent attendance and punctuality, with strong self-motivation.
- Good Judgment: Capable of handling high-pressure situations effectively.
- Local Knowledge: Familiarity with New York City and the local neighborhood is a plus.
- Flexible Schedule: Available to work nights, weekends, and holidays.
We offer a competitive hourly rate of $24.00 and a range of benefits and features, including part-time hours, training and development programs, and employee recognition and wellness programs.
