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Fraud Specialist

1 month ago

overland park, United States Aditi Consulting Full time

Job Title: Fraud Specialist- Entry Level

Location: Overland Park KS

Hybrid

Pay Range - $18 to $20

Logistics Time: Mon-Fri 9:00AM CST to 6:00PM CST and Saturday 8:00AM to 5:00PM CST.

Must be able to work flexible schedule including nights, weekends and holidays.


Description

  • At least 1 year relevant experience required.
  • Conduct in depth analysis and/or investigations to identify and manage fraudulent activities.
  • This includes customer authentication, fraud investigations and/or compliance with fraud policies in all business channels.
  • Analyze relevant data to confirm or clear fraud, validate customer ID authentication and violations of fraud polices.
  • Evaluate fraud trends related to fraudulent orders and identity theft.
  • Perform research and draw conclusions. Researches and/or notifies appropriate internal staff for customer verification or legal action.
  • Participates in establishment and implementation of policies and procedures designed to identify and deter fraudulent usage. Investigates and responds to fraud escalations.
  • Establishes and improves fraud-related process.
  • Identifies issues and recommends solutions on team projects.

Position Summary:

  • Reviews, identifies, and deters fraudulent activity.
  • Takes inbound calls and referrals from victims of fraudulent activities.
  • Assess the available information via multiple internal and external tools to identify the situation and provide guidance to resolve issue.


Position Requirements:

  • Must have excellent conversational skills in English
  • Experience navigating multiple computer screens and programs while interacting with customers on the phone.
  • High School diploma or equivalent
  • One year experience operating a computer in a Windows based environment
  • One year experience in fraud, customer service or a call center environment Technology Requirements (I.E Programs, systems, etc) Phone skills, typing skills and good communication skills
  • What does a typical day look like? (daily tasks) Phone calls, using slack to communicate to the team and reviewing documents to validate identity Preferred background/prior work experience?
  • Customer service and call center skills
  • Priority soft skills Good tone and communication skills as wells as listening skills Role will support Fraud Mgmt.


Thanks

Amanr@aditiconsulting.com