Fraud Specialist/Fraud Operations Specialist I

4 days ago


Overland Park, Kansas, United States Spectraforce Technologies Full time
Fraud Specialist Job Description

At Spectraforce Technologies, we are seeking a skilled Fraud Specialist to join our team. As a Fraud Specialist, you will play a critical role in identifying and managing fraudulent activities. Your primary responsibility will be to conduct in-depth analysis and investigations to confirm or clear fraud, validate customer ID authentication, and violations of fraud policies that could adversely impact clients.

Key Responsibilities:
  • Conduct thorough investigations to identify and manage fraudulent activities.
  • Analyze relevant data to confirm or clear fraud, validate customer ID authentication, and violations of fraud policies.
  • Evaluate fraud trends related to fraudulent orders and identity theft.
  • Perform research and draw conclusions.
  • Researches and/or notifies appropriate internal staff for customer verification or legal action.
  • Participates in the establishment and implementation of policies and procedures designed to identify and deter fraudulent usage.
  • Investigates and responds to fraud escalations.
  • Establishes and improves fraud-related processes.
  • Identifies issues and recommends solutions on team projects.

Requirements:
  • At least 1 year of relevant experience is required.
  • Must have excellent conversational skills in English.
  • Experience navigating multiple computer screens and programs while interacting with customers on the phone.
  • High School diploma or equivalent.
  • One year of experience operating a computer in a Windows-based environment.
  • One year experience in fraud, customer service, or a call center environment.

What We Offer:
  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.

How to Apply:

Please submit your resume and a cover letter to [insert contact information]. We look forward to hearing from you



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