Fraud Specialist/Fraud Operations Specialist I
4 weeks ago
At Spectraforce Technologies, we are seeking a skilled Fraud Specialist to join our team. As a Fraud Specialist, you will play a critical role in identifying and managing fraudulent activities. Your primary responsibility will be to conduct in-depth analysis and investigations to confirm or clear fraud, validate customer ID authentication, and violations of fraud policies that could adversely impact clients.
Key Responsibilities:
- Conduct thorough investigations to identify and manage fraudulent activities.
- Analyze relevant data to confirm or clear fraud, validate customer ID authentication, and violations of fraud policies.
- Evaluate fraud trends related to fraudulent orders and identity theft.
- Perform research and draw conclusions.
- Researches and/or notifies appropriate internal staff for customer verification or legal action.
- Participates in the establishment and implementation of policies and procedures designed to identify and deter fraudulent usage.
- Investigates and responds to fraud escalations.
- Establishes and improves fraud-related processes.
- Identifies issues and recommends solutions on team projects.
Requirements:
- At least 1 year of relevant experience is required.
- Must have excellent conversational skills in English.
- Experience navigating multiple computer screens and programs while interacting with customers on the phone.
- High School diploma or equivalent.
- One year of experience operating a computer in a Windows-based environment.
- One year experience in fraud, customer service, or a call center environment.
What We Offer:
- A dynamic and supportive work environment.
- Opportunities for professional growth and development.
- A competitive salary and benefits package.
How to Apply:
Please submit your resume and a cover letter to [insert contact information]. We look forward to hearing from you
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