Fraud Operations Specialist

4 weeks ago


Overland Park, Kansas, United States Innovative Systems Group Full time
Job Summary

We are seeking a skilled Fraud Specialist to join our team at Innovative Systems Group. In this role, you will be responsible for identifying and managing fraudulent activities, conducting in-depth analysis and investigations, and collaborating with internal staff to resolve issues.

Key Responsibilities:

  • Conduct thorough investigations to identify and manage fraudulent activities
  • Analyze relevant data to confirm or clear fraud, validate customer ID authentication, and ensure compliance with fraud policies
  • Evaluate fraud trends related to fraudulent orders and identity theft
  • Research and draw conclusions, and notify internal staff for customer verification or legal action
  • Participate in the establishment and implementation of policies and procedures to identify and deter fraudulent usage

Requirements:

  • Excellent conversational skills in English
  • Experience navigating multiple computer screens and programs while interacting with customers on the phone
  • High School diploma or equivalent
  • One year experience operating a computer in a Windows-based environment
  • One year experience in fraud, customer service, or a call center environment

What We Offer:

At Innovative Systems Group, we provide a dynamic and supportive work environment, opportunities for professional growth and development, and a competitive compensation package.



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