Fraud Operations Specialist
4 weeks ago
We are seeking a skilled Fraud Specialist to join our team at Innovative Systems Group. In this role, you will be responsible for identifying and managing fraudulent activities, conducting in-depth analysis and investigations, and collaborating with internal staff to resolve issues.
Key Responsibilities:
- Conduct thorough investigations to identify and manage fraudulent activities
- Analyze relevant data to confirm or clear fraud, validate customer ID authentication, and ensure compliance with fraud policies
- Evaluate fraud trends related to fraudulent orders and identity theft
- Research and draw conclusions, and notify internal staff for customer verification or legal action
- Participate in the establishment and implementation of policies and procedures to identify and deter fraudulent usage
Requirements:
- Excellent conversational skills in English
- Experience navigating multiple computer screens and programs while interacting with customers on the phone
- High School diploma or equivalent
- One year experience operating a computer in a Windows-based environment
- One year experience in fraud, customer service, or a call center environment
What We Offer:
At Innovative Systems Group, we provide a dynamic and supportive work environment, opportunities for professional growth and development, and a competitive compensation package.
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