Customer Support Specialist
1 month ago
Customer Support
Overland Park, KS
1 Year Contract
At least 1 year relevant experience required.Conduct in depth analysis and/or investigations to identify and manage fraudulent activities. This includes customer authentication, fraud investigations and/or compliance with fraud policies in all business channels. Analyze relevant data to confirm or clear fraud, validate customer ID authentication and violations of fraud polices that could adversely impact. Evaluate fraud trends related to fraudulent orders and identity theft. Perform research and draw conclusions. Researches and/or notifies appropriate internal staff for customer verification or legal action. Participates in establishment and implementation of policies and procedures designed to identify and deter fraudulent usage. Investigates and responds to fraud escalations. Establishes and improves fraud-related process. Identifies issues and recommends solutions on team projects. Hours of operation Mon-Fri 9:00AM CST to 6:00PM CST and Saturday 8:00AM to 5:00PM CST. Must be able to work flexible schedule including nights, weekends and holidays. Position Summary: Reviews, identifies, and deters fraudulent activity. Takes inbound calls and referrals from victims of fraudulent activities. Assess the available information via multiple internal and external tools to identify the situation and provide guidance to resolve issue.
Position Requirements:
• Must have excellent conversational skills in English
• Experience navigating multiple computer screens and programs while interacting with customers on the phone.
• High School diploma or equivalent
• One year experience operating a computer in a Windows based environment
• One year experience in fraud, customer service or a call center environment Technology Requirements (I.E Programs, systems, etc) Phone skills, typing skills and good communication skills What does a typical day look like? (daily tasks) Phone calls, using slack to communicate to the team and reviewing documents to validate identity Preferred background/prior work experience? Customer service and call center skills Priority soft skills Good tone and communication skills as wells as listening skills Role will support Fraud Mgmt.
-
Solar Customer Support Specialist
1 week ago
overland park, United States TALENT Software Services Full timeAre you an experienced Solar Customer Support Specialist with a desire to excel? If so, then Talent Software Services may have the job for you! Our client is seeking an experienced Solar Customer Support Specialist to work at their company in Cumberland, RI.Primary Responsibilities/Accountabilities:The Solar Customer Support Specialist oversees stakeholder...
-
Solar Customer Support Specialist
1 week ago
overland park, United States TALENT Software Services Full timeAre you an experienced Solar Customer Support Specialist with a desire to excel? If so, then Talent Software Services may have the job for you! Our client is seeking an experienced Solar Customer Support Specialist to work at their company in Cumberland, RI.Primary Responsibilities/Accountabilities:The Solar Customer Support Specialist oversees stakeholder...
-
Solar Customer Support Specialist
1 week ago
Overland Park, United States TALENT Software Services Full timeAre you an experienced Solar Customer Support Specialist with a desire to excel? If so, then Talent Software Services may have the job for you! Our client is seeking an experienced Solar Customer Support Specialist to work at their company in Cumberland, RI.Primary Responsibilities/Accountabilities:The Solar Customer Support Specialist oversees stakeholder...
-
Customer Support Specialist
2 weeks ago
Overland Park, United States Kansas City Standard Full timeThe Standard is a sales and client management firm dedicated to delivering exceptional solutions to our clients. We specialize in sales and customer acquisition, striving to provide unmatched service and results for our exclusive clients. As we continue to expand our operations, we are seeking a motivated and customer-focused individual to join our sales...
-
Customer Support Specialist
2 weeks ago
Overland Park, United States Kansas City Standard Full timeThe Standard is a sales and client management firm dedicated to delivering exceptional solutions to our clients. We specialize in sales and customer acquisition, striving to provide unmatched service and results for our exclusive clients. As we continue to expand our operations, we are seeking a motivated and customer-focused individual to join our sales...
-
Customer Support Specialist
2 weeks ago
Overland Park, United States TechWish Full timeCustomer SupportOverland Park, KS1 Year ContractAt least 1 year relevant experience nduct in depth analysis and/or investigations to identify and manage fraudulent activities. This includes customer authentication, fraud investigations and/or compliance with fraud policies in all business channels. Analyze relevant data to confirm or clear fraud, validate...
-
Customer Support Specialist
1 month ago
overland park, United States TechWish Full timeCustomer SupportOverland Park, KS1 Year ContractAt least 1 year relevant experience required.Conduct in depth analysis and/or investigations to identify and manage fraudulent activities. This includes customer authentication, fraud investigations and/or compliance with fraud policies in all business channels. Analyze relevant data to confirm or clear fraud,...
-
Customer Support Specialist
1 month ago
overland park, United States TechWish Full timeCustomer SupportOverland Park, KS1 Year ContractAt least 1 year relevant experience required.Conduct in depth analysis and/or investigations to identify and manage fraudulent activities. This includes customer authentication, fraud investigations and/or compliance with fraud policies in all business channels. Analyze relevant data to confirm or clear fraud,...
-
Loan Support Specialist
4 weeks ago
Overland Park, Kansas, United States PNC Financial Services Group Full timeJob SummaryWe are seeking a skilled Loan Support Specialist to join our team at PNC Financial Services Group. As a Loan Support Specialist, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesReview and analyze loan documents to ensure accuracy and completenessProvide technical support to clients...
-
Customer Experience Specialist
2 months ago
Overland Park, United States Premier Volvo Cars of Overland Park Full timeJob Title: Delivery CoordinatorLocation: Premier Volvo Cars of Overland Park Job Type: Full-Time About Us: At Premier Volvo Cars of Overland Park, we pride ourselves on providing exceptional customer experiences. We're looking for a passionate and dedicated Customer Experience Specialist to join our team and help our customers celebrate and learn about their...
-
Customer Experience Specialist
2 months ago
Overland Park, United States Premier Volvo Cars of Overland Park Full timeJob Title: Delivery CoordinatorLocation: Premier Volvo Cars of Overland ParkJob Type: Full-TimeAbout Us: At Premier Volvo Cars of Overland Park, we pride ourselves on providing exceptional customer experiences.We’re looking for a passionate and dedicated Customer Experience Specialist to join our team and help our customers celebrate and learn about their...
-
Network Support Specialist
4 weeks ago
Overland Park, Kansas, United States Johnson County Community College Full timeJob Summary: We are seeking a skilled Network Support Specialist to join our team at Johnson County Community College. The successful candidate will be responsible for providing day-to-day technical support for endpoint devices and performing troubleshooting, installations, moves, adds, changes, and repair work across our network infrastructure.Key...
-
Loan Support Specialist
4 weeks ago
Overland Park, Kansas, United States PNC Financial Services Group Full timeJob SummaryPNC Financial Services Group is seeking a skilled Loan Support Specialist to join our team. As a key member of our Insurance Company Servicing Group, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesReview and analyze loan documents to ensure accuracy and compliance with regulatory...
-
Credit & Collections Support Specialist
5 days ago
Overland Park, United States Robert Half Full timeJob DescriptionJob DescriptionWe are in search of a Credit & Collections Support Specialist to join our team in Overland Park, Kansas. The individual will be tasked with managing customer accounts, handling billing functions, and overseeing collection processes. This role offers a long-term contract employment opportunity in the financial services...
-
Bilingual Customer Service Specialist
3 days ago
Overland Park, United States The Sherwin-Williams Company Full timeCustomer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Store associates Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay...
-
Customer Service Specialist
4 months ago
Overland Park, United States AdventHealth Full time**Customer Service Specialist AdventHealth Shawnee Mission** **All the benefits and perks you need for you and your family:** + Vision, Medical & Dental Benefits from Day One + Student Loan Repayment Program + Received Magnet recognition from the American Nurses Credentialing Center in January 2019 **Our promise to you:** Joining AdventHealth is about being...
-
Executive Support Specialist
1 month ago
overland park, United States TALENT Software Services Full timeAre you an experienced Executive Support Specialist with a desire to excel? If so, then Talent Software Services may have the job for you! Our client is seeking an experienced Executive Support Specialist to work at their company in Overland Park, KS.Position Summary: Will be working under two chief officers managing calendars and proactively prioritizing...
-
Insurance Customer Support Specialist
4 weeks ago
Monterey Park, California, United States State Farm Insurance Full timeWe are seeking a skilled Insurance Customer Support Specialist to join our team at State Farm Insurance. This role offers a competitive salary of $45,000 to $60,000 per year, depending on experience and qualifications.Job Description:The Insurance Customer Support Specialist will provide exceptional customer service by addressing customer concerns and...
-
Customer Application Support Specialist
4 days ago
Villa Park, United States nTech Workforce Full timeTerms of EmploymentW2 Contract, 12 Months (Likely Extension / Possible Conversion)This position is hybrid. Candidates must be comfortable working remotely on Mondays and Fridays and onsite Tuesdays, Wednesdays, and Thursdays in Oakbrook Terrace, IL.Candidates must be willing to be flexible for other days if needed on occasion.Overview & ResponsibilitiesThe...
-
Customer Support Specialist
2 weeks ago
Overland Park, KS, United States TechWish Full timeCustomer SupportOverland Park, KS1 Year ContractAt least 1 year relevant experience required.Conduct in depth analysis and/or investigations to identify and manage fraudulent activities. This includes customer authentication, fraud investigations and/or compliance with fraud policies in all business channels. Analyze relevant data to confirm or clear fraud,...