Fraud Specialist/Fraud Operations Specialist

1 week ago


overland park, United States KellyMitchell Group Full time

Job Summary:

Our client is seeking a Fraud Specialist/Fraud Operations Specialist who will conduct in depth analysis and/or investigations to identify and manage fraudulent activities. This opportunity is located in Overland Park, KS


Duties:

  • Analyze relevant data to confirm or clear fraud, validate customer ID authentication and violations of fraud polices that could adversely impact the company
  • Evaluate fraud trends related to fraudulent orders and identity theft
  • Perform research and draw conclusions
  • Research and/or notify appropriate internal staff for customer verification or legal action
  • Participate in establishment and implementation of policies and procedures designed to identify and deter fraudulent usage. Investigates and responds to fraud escalations
  • Establish and improve fraud-related process
  • Identify issues and recommends solutions on team projects


Desired Skills/Experience:

  • 1+ years of experience in fraud prevention, customer service, or a call center environment
  • Familiarity with relevant software programs and systems
  • Strong phone and typing skills, along with excellent verbal and written communication abilities
  • Flexibility to work various shifts, including nights, weekends, and holidays


Benefits:

  • Medical, Dental, & Vision Insurance Plans
  • 401K offered



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