Fraud Specialist/Fraud Operations Specialist
1 month ago
Job Summary:
Our client is seeking a Fraud Specialist/Fraud Operations Specialist who will conduct in depth analysis and/or investigations to identify and manage fraudulent activities. This opportunity is located in Overland Park, KS
Duties:
- Analyze relevant data to confirm or clear fraud, validate customer ID authentication and violations of fraud polices that could adversely impact the company
- Evaluate fraud trends related to fraudulent orders and identity theft
- Perform research and draw conclusions
- Research and/or notify appropriate internal staff for customer verification or legal action
- Participate in establishment and implementation of policies and procedures designed to identify and deter fraudulent usage. Investigates and responds to fraud escalations
- Establish and improve fraud-related process
- Identify issues and recommends solutions on team projects
Desired Skills/Experience:
- 1+ years of experience in fraud prevention, customer service, or a call center environment
- Familiarity with relevant software programs and systems
- Strong phone and typing skills, along with excellent verbal and written communication abilities
- Flexibility to work various shifts, including nights, weekends, and holidays
Benefits:
- Medical, Dental, & Vision Insurance Plans
- 401K offered
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