Fisher Brothers | Help Desk Technician I/II | new york city, ny

7 days ago


new york city, United States Fisher Brothers Full time

About Fisher Brothers Management Co, LLC:

 

Fisher Brothers is a real estate owner, developer, and financer with a robust portfolio across the United States. Fisher Brothers currently owns and operates 7.5 million square feet of commercial office space, over 1 million square feet of residential space, and 200,000 SF of experiential retail assets in New York City, Washington, DC, Las Vegas, Miami, and Orlando. Lionheart, an asset management affiliate of Fisher Brothers, operates in 11 cities.


Help Desk I/II Support


We are looking for a skilled help desk technician to support our NY corporate office located at 299 Park Avenue. The position will report directly to the support team lead and be responsible for receiving and responding to level I and II help desk tickets. The ideal candidate will also have experience creating and deploying images


Job Responsibilities



  • Perform level I and level II support for all staff including partners, building personnel, and corporate employees
  • Work with the asset management platform to manage IT inventory
  • Image and deploy new computers
  • Assist in integration of new technologies on laptops and PCs
  • Assist in troubleshooting complex conference room technology
  • Assist in IT billing – no experience required


Job Requirements


  • Associate or Bachelor degree in computer science, engineering, or another similar field
  • 1-3 years help desk and infrastructure experience
  • General knowledge of troubleshooting Internet connectivity, phone systems, network systems, and other technological office equipment
  • Proficiency in Office 365, Windows OS, Mac OS
  • Experience in the following technologies is helpful but not required: Freshservice, Datto, Proofpoint, MDM, Sophos, Qualys, Azure
  • Strong interpersonal communication and relationship-building skills
  • Strong written skills including documentation, instruction writing and written communication
  • Ability to manage time and effectively prioritize numerous projects at one time in a fast-paced environment
  • Have flexibility in IT support work schedule


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