Insight Global | Mac Technician | new york city, ny
1 month ago
5 DAYS A WEEK ONSITE NYC, 2 MONTH CONTRACT (additional holiday support)
Title: Mac/ Helpdesk Technician
Location: Midtown– 5X a week onsite
Duration: 2 months – holiday support
Hours: 35 hours per week
Interview:2 Rounds of Virtual Interviews
Must-Haves:
- 2+ years of true MAC experience (MAC OS X version 10.10 to current and iOS 11.x.x to current)
- Experience in troubleshooting, deployments and configurations
- Excellent customer service skills and professionalism
Plusses:
- Apple certifications /Genius bar experience
- JAMF experience
- PC understanding – will be working with the PC team closely
- Worked in an Educational background – Universities/Schools use these tools
Day-to-Day:
Insight Global is looking for a Mac Engineer to join the client services and help desk team at one of the top museums in New York. This team of 10 interacts heavily with internal end-users and has a fast-paced day to day. This engineer will be responsible for providing desk-side and remote support for 400 MAC users alongside one other engineer. This client is using Web Help Desk ticketing system, averaging approximately 10 tickets per day. This engineer is expected to have expertise within all Mac and iOS software’s, providing support for MAC laptops, desktops, iPhones, and iPads. He/she will travel once a week to their Soho or Long Island City secondary locations to execute deployments and upgrades of MAC products. He/she will be responsible for MacOS and iOS provisioning processes, and will assist in managing the life cycle of desktop management systems in the production environment. He/she will be interacting with C-level executives on a daily basis, so professionalism and excellent customer service skills are crucial. This individual will be supporting a short term exhibition that requires additional hands on IT support in the museum.
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