Fraud Operations Specialist

3 weeks ago


Overland Park, Kansas, United States LanceSoft Full time
Fraud Operations Specialist Job Description

At LanceSoft, we are seeking a highly skilled Fraud Operations Specialist to join our team. As a key member of our fraud management team, you will be responsible for identifying and managing fraudulent activities, conducting in-depth analysis and investigations, and collaborating with internal staff to resolve issues.

Key Responsibilities:
  • Conduct thorough analysis and investigations to identify and manage fraudulent activities.
  • Collaborate with internal staff to resolve issues and provide guidance to customers.
  • Develop and implement policies and procedures to prevent fraudulent activities.
  • Investigate and respond to fraud escalations.
  • Establish and improve fraud-related processes.

Requirements:
  • Excellent conversational skills in English.
  • Experience navigating multiple computer screens and programs while interacting with customers on the phone.
  • High School diploma or equivalent.
  • One year experience operating a computer in a Windows-based environment.
  • One year experience in fraud, customer service, or a call center environment.

Preferred Background:
  • Customer service and call center experience.
  • Good tone and communication skills, as well as listening skills.

Location:
Overland Park, KS (Onsite)

Compensation:
$22.00 per hour on W2.

Benefits:
At LanceSoft, full-time regular employees who work a minimum of 30 hours a week or more are entitled to the following benefits:

• Four options of medical insurance.
• Dental and vision insurance.
• 401k contributions.
• Critical illness insurance.
• Voluntary permanent life insurance.
• Accident insurance.
• Other employee perks.

About LanceSoft:
LanceSoft is rated as one of the largest staffing firms in the US by SIA. Our mission is to establish global cross-culture human connections that further the careers of our employees and strengthen the businesses of our clients. We are driven to use the power of our global network to connect businesses with the right people, and people with the right businesses without bias. We provide global workforce solutions with a human touch.

Equal Opportunity Statement:
LanceSoft is a certified Minority Business Enterprise (MBE) and an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. LanceSoft makes hiring decisions based solely on qualifications, merit, and business needs at the time.

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