Information Technology Support Associate

3 weeks ago


Chicago, Illinois, United States University of Illinois Full time
Job Summary:

The University of Illinois is seeking an Extra Help Information Technology Support Associate to join our Learning Technologies Support team. As a key member of our team, you will be responsible for providing technical support to instructors and students using technology in our 190 centrally managed classrooms and 12 open/teaching computer labs.

Key Responsibilities:

Assist with hiring, mentoring, and disciplining of our 30 Classroom Tech support student team.
Provide daily supervision/scheduling, and complete student payroll-related tasks.
Provide ongoing training and development of our Classroom Tech support student team.
Instruct the use of streaming tools (Zoom and Echo 360) used in conjunction with the IT/A/V equipment in our 190 centrally managed classrooms.
Develop instruction regarding IT/AV technical support for UIC's 190 centrally managed classrooms and 12 computer labs.
Develop and improve the IT/AV classroom troubleshooting documentation that is used by our Classroom Tech student support team.
Escalate technical support incidents to junior and senior level LTS AV support staff when needed.

Requirements:

High school diploma or equivalent.
Any one or any combination totaling one (1) year (12 months) from the following categories:
College coursework which includes Information Technology (IT), IT Management, Programming, IT systems, or a closely related discipline.
Work experience in IT-related functions such as hardware/software support, programming, network design, network engineering, IT systems integration, or closely related field.

Preferred Qualifications:

One year of IT/AV experience within Academic Technologies, including experience in supporting, developing, and delivering course-related instruction using technology solutions to support university faculty in teaching courses.
Experience with a ticketing-based support system such as TDX.
Experience with enterprise communications programs such as Microsoft Teams and enterprise file sharing/collaboration programs such as Google Drive and Box.
Familiarity with UIC campus.
Knowledge of UIC's classroom technologies.
Knowledge of LTS supported learning based applications and systems, including Blackboard and Echo360.
Demonstrated supervisory experience in a technical-based environment.
Demonstrated experience writing technical documentation for knowledge transfer.
Excellent communication and organizational skills.

About the University:

The University of Illinois System is an equal opportunity employer, including but not limited to disability and/or veteran status, and complies with all applicable state and federal employment mandates. Please visit Required Employment Notices and Posters to view our non-discrimination statement and find additional information about required background checks, sexual harassment/misconduct disclosures, and employment eligibility review through E-Verify.

The university provides accommodations to applicants and employees. Request an Accommodation

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