Information Technology Support Specialist
4 weeks ago
Key Responsibilities:
- Provide technical assistance and support to agency end users, including hardware, software, and related equipment.
- Maintain and support agency hardware and equipment to ensure high-quality performance and identify potential problems.
- Assist in user and file administration through Active Directory and Sharepoint.
- Monitor and respond to requests for assistance using the Zendesk Help Desk system.
- Assist in developing, updating, and maintaining documentation related to technology, policies, and procedures.
- Collaborate with other IT team members to promote an effective work environment and culture.
- Perform all other assigned, related duties as required.
Qualification Requirements: To perform this job successfully, you must have a Bachelor's degree and at least two years of related experience, or an associate's degree with at least 3-4 years of related experience. Technical certifications are desirable.
Benefits of Working at IAFC:
- Working with passionate team members who are driven by our Mission: Illinois Action for Children is a catalyst for organizing, developing, and supporting strong families and powerful communities where children matter most.
- We strive to foster and implement a culture of diversity, equity, and inclusion across our organization.
- We offer an extensive benefits package that adds value to your total compensation, including health, dental, and vision insurance, 401k, PTO, and tuition reimbursement.
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