Information Technology Support Specialist

4 weeks ago


Chicago, Illinois, United States Illinois Action for Children Full time
Job Summary: We are seeking a highly skilled Information Technology Support Specialist to join our team at Illinois Action for Children. As a key member of our IT department, you will provide technical support and assistance to our agency teams, promoting a culture of innovation and continuous quality improvement.

Key Responsibilities:
  1. Provide technical assistance and support to agency end users, including hardware, software, and related equipment.
  2. Maintain and support agency hardware and equipment to ensure high-quality performance and identify potential problems.
  3. Assist in user and file administration through Active Directory and Sharepoint.
  4. Monitor and respond to requests for assistance using the Zendesk Help Desk system.
  5. Assist in developing, updating, and maintaining documentation related to technology, policies, and procedures.
  6. Collaborate with other IT team members to promote an effective work environment and culture.
  7. Perform all other assigned, related duties as required.

Qualification Requirements: To perform this job successfully, you must have a Bachelor's degree and at least two years of related experience, or an associate's degree with at least 3-4 years of related experience. Technical certifications are desirable.

Benefits of Working at IAFC:
  • Working with passionate team members who are driven by our Mission: Illinois Action for Children is a catalyst for organizing, developing, and supporting strong families and powerful communities where children matter most.
  • We strive to foster and implement a culture of diversity, equity, and inclusion across our organization.
  • We offer an extensive benefits package that adds value to your total compensation, including health, dental, and vision insurance, 401k, PTO, and tuition reimbursement.


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