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Front Desk Representative

2 months ago

Charlotte, United States Wise Up Creative Full time
Job DescriptionJob DescriptionJob Title: Front Desk Representative

Location: Charlotte, NC
Reports to: Office Manager / General Manager

Job Summary:

We are seeking a friendly and professional Front Desk Representative to join our team. The ideal candidate will be the first point of contact for our guests, clients, and employees, responsible for creating a welcoming atmosphere, managing administrative tasks, and providing exceptional customer service. You will handle various front office duties, including greeting guests, answering phone calls, handling inquiries, and managing appointments.

Key Responsibilities:
  • Greet and welcome guests: Be the face of the company by greeting all visitors with a warm, professional, and friendly demeanor.
  • Answer and direct phone calls: Handle incoming calls, answer general inquiries, and route them to the appropriate departments.
  • Handle correspondence: Receive and distribute mail and packages, and manage any courier services.
  • Maintain front desk security: Follow proper security protocols by logging in visitors and ensuring no unauthorized access to the building.
  • Assist with administrative tasks: Perform data entry, filing, and other clerical duties as needed.
  • Provide information and support: Offer information regarding office policies, procedures, and services to both guests and employees.
  • Maintain the reception area: Keep the front desk and surrounding areas clean, tidy, and presentable at all times.
Qualifications:
  • High school diploma or equivalent.
  • Proficient in MS Office Suite (Word, Excel, Outlook).
  • Excellent communication skills (both verbal and written).
  • Customer-service oriented with a professional and welcoming attitude.
  • Strong organizational skills with attention to detail.
  • Ability to handle multiple tasks and work under pressure.