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Bilingual Customer Service Representative
3 months ago
Join GEICO Tampa, a leading insurance company committed to providing exceptional customer service in the heart of Tampa, Florida. We are seeking a dedicated Bilingual Customer Service Representative to join our team and assist our diverse customer base in English and Spanish.
As a Bilingual Customer Service Representative at GEICO Tampa, you will be the first point of contact for our customers, handling inquiries, resolving issues, and providing expert guidance in a fast-paced and supportive environment. Your exceptional communication skills and cultural awareness will be key in delivering top-tier service to our valued clients.
If you are passionate about customer care, fluent in both English and Spanish, and excited to be a part of a dynamic team that values positivity and inclusivity, GEICO Tampa is the place for you. Come be a part of our mission to make insurance easy and stress-free for all
Benefits
Hourly Base Salary + Bonus Opportunities
Paid Time Off (PTO)
Dental Insurance
Health Insurance
Vision Insurance
Hands on Training
Mon-Fri Schedule
Career Growth Opportunities
Responsibilities
Client Interaction: Engage with customers in a professional and friendly manner, addressing their inquiries and providing efficient solutions.
Problem Resolution: Assist customers in resolving issues with their policies, or general enquiries, ensuring their satisfaction and trust in our services.
Documentation: Maintain accurate records of all customer interactions, ensuring information is up-to-date and accessible for future reference.
Language Support: Provide assistance to Spanish-speaking customers, ensuring clear communication and understanding of their needs and concerns.
Quality Assurance: Adhere to company protocols and standards to ensure consistent and high-quality customer interactions.
Requirements
Bilingual Proficiency: Fluency in English and Spanish, both spoken and written.
Customer Service Experience: Previous experience in a customer service role is preferred.
Communication Skills: Excellent verbal and written communication abilities in both languages.
Interpersonal Skills: Ability to build rapport with customers, listen actively, and show empathy.
Organizational Skills: Strong organizational skills to manage multiple tasks efficiently and prioritize workload effectively.
Team Player: Desire to collaborate with team members, contribute positively, and support a cohesive work environment.
