Patient Support Specialist

1 week ago

Exton, United States Blackbird Health Full time
Job DescriptionJob Description

At Blackbird Health our commitment is to provide precision care, with powerful outcomes for children, adolescents and young adults struggling with social developmental and school related challenges. We believe that our youth deserve the very best care, not only for their physical health, but also their mental health. Through an integrated community-centered care approach, our skilled clinical team delivers exceptional virtual and in-person care across a wide range of specialties. If you're excited to work for a mission driven company that values compassion, dedication and the holistic approach to care, Blackbird Health is a great place to advance your career.

As a Patient Support Specialist at Blackbird Health, you will be a crucial touchpoint for our patients, supporting them through their journey to better mental health. Under the direction of the Patient Support Services Manager, you will engage and activate patients to help them receive the care they need, ensuring a seamless and supportive experience from initial inquiry through discharge.

WHY WORK WITH US:

  • Hybrid work model
  • Competitive salary range: $24 - $26 per hour
  • Comprehensive benefits package, including medical and dental coverage available from day 1
  • 401(k) with company match
  • Employer-paid life insurance coverage
  • Paid time off
  • Opportunities for career advancement and growth
  • Supportive and collaborative work culture with a team of intelligent, compassionate, and hardworking professionals

ESSENTIAL FUNCTIONS:

  • Field inbound calls from prospective and existing patients ensuring their questions are answered in a timely manner, including directing calls to appropriate team members
  • Schedule and confirm various patient appointments, including sending reminders and handling rescheduling and cancellation requests
  • Perform various clerical or administrative functions, such as collecting copays and validating insurance coverage for behavioral health
  • Handle new patient paperwork, including intake forms and consent documents, ensuring all required information is collected and properly filed.
  • Input and update patient information into the EHR system, ensuring accuracy and completeness of demographic and clinical data.
  • Adhere to confidentiality and data protection standards, including HIPAA regulations, to ensure patient privacy and secure handling of sensitive information.
  • Provide excellent customer service to patients and families, demonstrating empathy and professionalism in all interactions
  • Attend team meetings to support organizational success and participate in ongoing training required by organization to enhance clinical skills and ensure high quality services are delivered
  • Able to independently problem solve and organize time to consistently achieve productivity and quality standards for role

REQUIREMENTS:

  • Some college coursework or an Associate's degree
  • Previous telephonic outreach and customer service experience
  • Passion for helping others and eagerness to work in a mission-driven environment
  • Availability to work full-time, 40 hours per week, with up to 3 days from our Exton PA clinic and the remainder remotely
  • Proficiency with medical EHR systems
  • Tech-savvy with strong problem-solving skills
  • Ability to connect with and engage individuals from diverse backgrounds
  • Genuine empathy, excellent listening skills, and strong time management

PREFERRED SKILLS:

  • Bachelor's degree
  • Experience in mental healthcare
  • Familiarity with Google Suite
  • Experience in a medical office setting

Blackbird provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Salary Range$24—$26 USD

  • Patient Support Specialist

    7 days ago

    Exton, United States Blackbird Health Full time

    At Blackbird Health our commitment is to provide precision care, with powerful outcomes for children, adolescents and young adults struggling with social developmental and school related challenges. We believe that our youth deserve the very best care, not only for their physical health, but also their mental health. Through an integrated community-centered...

  • Patient Support Specialist

    5 days ago

    Exton, Pennsylvania, United States Blackbird Health Full time

    About the RoleAt Blackbird Health, we're dedicated to delivering exceptional care to children, adolescents, and young adults struggling with social developmental and school-related challenges. As a Patient Support Specialist, you'll play a vital role in our mission-driven organization, providing compassionate support to our patients and their families.Key...

  • Patient Service Specialist

    7 days ago

    Exton, United States NovaCare Rehabilitation Full time

    Overview: When patients enter our center in Exton, PA we want them to have an exceptional experience – starting at the front desk. That’s where you come in. As a patient service specialist, you’ll manage both the patient side and business side of our center. The front desk is your station to be a patient advocate, communicate with individuals via email...

  • Patient Service Specialist

    3 weeks ago

    Exton, United States NovaCare Rehabilitation Full time

    Overview: When patients enter our center in Exton, PA we want them to have an exceptional experience starting at the front desk. Thats where you come in. As a patient service specialist, youll manage both the patient side and business side of our center. The front desk is your station to be a patient advocate, communicate with individuals via email and...

  • Personal Support Specialist

    1 week ago

    Exton, Pennsylvania, United States MAMA 816 LLC Full time

    Job OverviewPosition Summary:Personal Support Specialists deliver essential services to individuals in their residences and communities who require assistance due to aging, illness, disability, or other conditions. The support provided may encompass help with daily living activities, household chores, meal preparation, transportation, companionship, and...

  • Patient Service Representative

    2 days ago

    Exton, Pennsylvania, United States NovaCare Rehabilitation Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Patient Service Specialist to join our team at NovaCare Rehabilitation. As a Patient Service Specialist, you will play a critical role in ensuring that our patients receive exceptional care and service from the moment they arrive at our center.Key ResponsibilitiesPatient Registration and...

  • Patient Service Representative

    3 days ago

    Exton, Pennsylvania, United States NovaCare Rehabilitation Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Patient Service Specialist to join our team at NovaCare Rehabilitation. As a Patient Service Specialist, you will play a critical role in ensuring that our patients receive exceptional care and service from the moment they arrive at our center.Key ResponsibilitiesRegistration and Scheduling:...

  • Patient Service Representative

    15 hours ago

    Exton, Pennsylvania, United States NovaCare Rehabilitation Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Patient Service Specialist to join our team at NovaCare Rehabilitation. As a Patient Service Specialist, you will play a critical role in ensuring that patients have an exceptional experience from the moment they arrive at our center.Key ResponsibilitiesPatient Registration and Scheduling:...

  • Procurement Specialist

    5 hours ago

    Exton, Pennsylvania, United States Innovative Solutions and Support Full time

    Job SummaryWe are seeking a highly skilled Procurement Specialist to join our team at Innovative Solutions and Support. As a key member of our procurement team, you will be responsible for purchasing a wide range of commodities and services, developing and maintaining suppliers, and working in an MRP manufacturing environment.Key ResponsibilitiesPurchasing...

  • Peer Specialist

    5 days ago

    Exton, Pennsylvania, United States Holcomb Behavioral Health Full time

    About the RoleWe are seeking a highly motivated and compassionate Peer Specialist to join our team at Holcomb Behavioral Health. As a Peer Specialist, you will play a vital role in supporting individuals with mental health challenges to achieve their fullest potential.Key ResponsibilitiesSupport Self-Determination: Empower individuals to make informed...

  • Procurement Specialist

    1 week ago

    Exton, Pennsylvania, United States Innovative Solutions and Support Full time

    Job OverviewPosition Summary: The Procurement Specialist is responsible for acquiring a diverse array of goods and services essential for operational efficiency.Key Responsibilities:Source and procure various commodities and services.Establish and nurture supplier relationships focusing on optimal quality, timely delivery, and competitive pricing, including...

  • Procurement Specialist

    2 weeks ago

    Exton, Pennsylvania, United States Innovative Solutions and Support Full time

    Job OverviewWe are seeking a dedicated Procurement Specialist to manage the acquisition of a diverse array of goods and services. This role is essential in ensuring that our operations run smoothly and efficiently.Key Responsibilities:Acquire a broad spectrum of commodities and services.Establish and nurture supplier relationships focused on optimal quality,...

  • Procurement Specialist

    1 week ago

    Exton, Pennsylvania, United States Innovative Solutions and Support Full time

    Job OverviewPosition Summary: The Procurement Specialist is responsible for acquiring a diverse array of goods and services essential for operational efficiency.Key Responsibilities:Source and procure various commodities and services to meet organizational needs.Establish and nurture supplier relationships focusing on optimal quality, timely delivery, and...

  • CSV and Lab Application Support Specialist

    2 months ago

    Exton, United States Frontage Laboratories Full time

    Job DescriptionJob DescriptionCSV and Lab Application Support SpecialistTitle: CSV and Lab Application SpecialistLocation: Exton, PAReports to: Yun Ge, Senior Director IT Infrastructure Full-time (40 hrs./week) on siteFrontage Laboratories Inc. is an award winning, publicly listed (HKSE), full-service CRO/Contract Research Organization operating over 25...

  • Junior Account and Customer Support Specialist

    2 weeks ago

    Exton, Pennsylvania, United States Opulent Solutions Group Llc Full time

    Job OverviewPosition: Junior Account and Customer Support SpecialistLocation: ChesterbrookSchedule: Flexible, Tuesday to SaturdayCompensation: $700-$1000 per weekAbout UsAt Opulent Solutions Group, we are a vibrant organization experiencing national growth and are in search of motivated individuals to join our team as Junior Account and Customer Support...

  • Clinical Support Specialist

    7 days ago

    Exton, Pennsylvania, United States Center For Interventional Pain & Spine Full time

    Job OverviewKey Responsibilities:Execute clinical tasks under the guidance of a physician and team leader in a busy, patient-focused medical facility.Assist medical professionals in examination rooms; guide patients to their designated areas, conduct patient interviews, assess vital signs, and record information in the electronic health record.Provide...

  • Patient Service Representative

    1 week ago

    Exton, Pennsylvania, United States NovaCare Rehabilitation Full time

    About the Role:We are seeking a highly skilled and patient-focused individual to join our team as a Patient Service Specialist at NovaCare Rehabilitation. As a key member of our front desk team, you will play a vital role in ensuring that our patients receive exceptional care and service from the moment they arrive at our center.Key Responsibilities:Greet...

  • Patient Service Representative

    1 week ago

    Exton, Pennsylvania, United States NovaCare Rehabilitation Full time

    About the Role:We are seeking a highly skilled and patient-focused individual to join our team as a Patient Service Specialist at NovaCare Rehabilitation. As a key member of our front desk team, you will play a vital role in ensuring that our patients receive exceptional care and service from the moment they arrive at our center.Key Responsibilities:Greet...

  • Mental Health Support Coordinator

    5 days ago

    Exton, Pennsylvania, United States Blackbird Health Full time

    About the RoleAt Blackbird Health, we're dedicated to delivering exceptional care to children, adolescents, and young adults struggling with social developmental and school-related challenges. As a Patient Support Specialist, you'll play a vital role in our mission-driven organization, providing compassionate support to our patients and their families.Key...

  • Mental Health Support Coordinator

    1 day ago

    Exton, Pennsylvania, United States Blackbird Health Full time

    About the RoleAt Blackbird Health, we're dedicated to delivering exceptional care to children, adolescents, and young adults struggling with social developmental and school-related challenges. As a Patient Support Specialist, you'll play a vital role in our mission-driven organization, providing compassionate support to our patients and their families.Key...