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Mental Health Support Coordinator
2 months ago
At Blackbird Health, we're dedicated to delivering exceptional care to children, adolescents, and young adults struggling with social developmental and school-related challenges. As a Patient Support Specialist, you'll play a vital role in our mission-driven organization, providing compassionate support to our patients and their families.
Key Responsibilities- Initial Patient Engagement: You'll be the first point of contact for our patients, answering their questions, and directing them to the right resources.
- Scheduling and Coordination: You'll schedule and confirm patient appointments, send reminders, and handle rescheduling and cancellation requests.
- Clinical Support: You'll perform various administrative tasks, such as collecting copays, validating insurance coverage, and inputting patient information into our Electronic Health Record (EHR) system.
- Confidentiality and Data Protection: You'll adhere to strict confidentiality and data protection standards, ensuring patient privacy and secure handling of sensitive information.
- Customer Service: You'll provide exceptional customer service to patients and families, demonstrating empathy and professionalism in all interactions.
- Education: Some college coursework or an Associate's degree
- Experience: Previous telephonic outreach and customer service experience
- Skills: Passion for helping others, eagerness to work in a mission-driven environment, proficiency with medical EHR systems, tech-savviness, and strong problem-solving skills
- Bachelor's Degree
- Experience in Mental Healthcare
- Familiarity with Google Suite
- Experience in a Medical Office Setting
