Patient Support Specialist

6 days ago


Exton, Pennsylvania, United States Blackbird Health Full time
About the Role

At Blackbird Health, we're dedicated to delivering exceptional care to children, adolescents, and young adults struggling with social developmental and school-related challenges. As a Patient Support Specialist, you'll play a vital role in our mission-driven organization, providing compassionate support to our patients and their families.

Key Responsibilities
  • Initial Patient Engagement: You'll be the first point of contact for our patients, answering their questions, and ensuring they receive the care they need.
  • Scheduling and Coordination: You'll schedule and confirm patient appointments, send reminders, and handle rescheduling and cancellation requests.
  • Clinical Support: You'll perform various clerical and administrative functions, such as collecting copays, validating insurance coverage, and inputting patient information into our Electronic Health Record (EHR) system.
  • Confidentiality and Data Protection: You'll adhere to strict confidentiality and data protection standards, ensuring patient privacy and secure handling of sensitive information.
  • Customer Service: You'll provide exceptional customer service to patients and families, demonstrating empathy and professionalism in all interactions.
Requirements
  • Education: Some college coursework or an Associate's degree
  • Experience: Previous telephonic outreach and customer service experience
  • Skills: Passion for helping others, eagerness to work in a mission-driven environment, proficiency with medical EHR systems, tech-savviness, and strong problem-solving skills
Preferred Qualifications
  • Education: Bachelor's degree
  • Experience: Experience in mental healthcare, familiarity with Google Suite, and experience in a medical office setting


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