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Warehouse IT Engineer

2 months ago

Rancho Cucamonga, United States WH International Casting Donald Hu MBR Full time
Job DescriptionJob DescriptionDescription:

Warehouse IT Engineer

POSITION SUMMARY:

The of this position is to design, implement and maintain WH International LLC’s hardware, software and wired and wireless network environment. This position is also primarily responsible for monitoring of the WMS (Warehouse Management System) performance, proactively looking at areas for improvement, and leading all issue resolution. This position is a crucial liaison critical to the warehouse staff and WMS provider, and to analyze and evaluate WMS functionality to meet business needs. Responsible for ensuring that the business requirements are identified and achieved through proper functional design, configuration, and testing.

Job Responsibilities:

WMS Support

You are encouraged to participate by driving new ideas and solutions for our logistic practices. You will work closely with a broad range of internal and external teams, providing support and creative solutions to assist teams across all facilities and partners.

  • Coaches users to understand the WMS systems
  • Acts as the first line of support for issue resolution
  • Troubleshoot day-to-day issues, identify root causes and escalate as necessary
  • Supports Warehouse Operations to identify process changes, support business objectives, and drive efficiency
  • Serve as WMS business super user in configuration, troubleshooting, and future developments
  • Manage inventory and billing utilizing WMS system
  • Performs enhancement testing for all warehouse locations
  • Creates documentation of new processes or procedures; testing documentation; specifications or proposals; training materials
  • Supports User Acceptance Testing
  • Works with the Business Analyst team and WMS Developers as needed
  • Provides hardware maintenance for printers and other devices, maintains an inventory of all devices, works with providers and suppliers for service as needed
  • Experience with other WMS software is ideal (3PL, Ship Out, etc. )

IT Support:

  • Design, implement and maintain hardware and software operating environment, as well as security surveillance system
  • Acts as a technical resource for all IT support projects, rollouts, and initiatives.
  • Maintain end user equipment such as PCs, monitors, printers, and wireless devices
  • Installation and maintenance of operating systems, such as Windows, Android and MAC OS
  • Installation and maintenance of applications from the Microsoft suite, including the Word, Excel,

· Manage and maintain system server

· Provide both on-site and remote support

· Assisting and provide training to staff to use systems correctly

· Establish and maintain regular written and in-person communications with Management

Various other assignments as needed

Some domestic travel required

Requirements:

Qualifications:

*MUST HAVE WMS or Warehouse Operations Experience*

  • Bilingual English and Mandarin
  • Bachelor’s degree or equivalent work experience
  • 3 years of work experience
  • Experience implementing WMS Systems
  • Technical aptitude and ability to quickly learn new software
  • Proficient in Microsoft Office (Excel, Access, Word, Outlook, etc.)
  • Experience supporting a VMI Warehouse running the WMS platforms
  • Experience utilizing reporting tools
  • Ability to create routine reports and system documentation
  • Strong analytical skills
  • Strong interpersonal skills and demonstrated team skill, as well as a can-do attitude
  • Ability to effectively communicate with technical and non-technical users
  • Proficiency with databases and SQL (plus)
  • CERTIFICATION(S) REQUIRED OR DESIRED: WMS training or certification desired

Qualifications:

*MUST HAVE WMS or Warehouse Operations Experience*

  • Bilingual English and Mandarin
  • Bachelor’s degree or equivalent work experience
  • 3 years of work experience
  • Experience implementing WMS Systems
  • Technical aptitude and ability to quickly learn new software
  • Proficient in Microsoft Office (Excel, Access, Word, Outlook, etc.)
  • Experience supporting a VMI Warehouse running the WMS platforms
  • Experience utilizing reporting tools
  • Ability to create routine reports and system documentation
  • Strong analytical skills
  • Strong interpersonal skills and demonstrated team skill, as well as a can-do attitude
  • Ability to effectively communicate with technical and non-technical users
  • Proficiency with databases and SQL (plus)
  • CERTIFICATION(S) REQUIRED OR DESIRED: WMS training or certification desired