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RMA Specialist
2 months ago
The Returned Material Authorization (RMA) Coordinator is customer focused, able to follow and develop processes and willing to take on additional duties which can include trouble shooting and repair. This position will interface with the company’s customer service team as needed to coordinate the RMA returns. The RMA Coordinator may work directly with customers to address their needs and expectations. This position is responsible for receiving customer product returns and helping to performing post return analysis and follow-up.
Responsibilities:
Repair power tools, replace parts for TPMS
Periodically review and clean up quarantined inventory for resell purposes and provide feedback to sales dept.
Assist in daily warehouse operation support on pick/pack/ship when necessary
Managing/maintaining case logs on repair/return lists across various selling platforms
Teamwork and communicate daily with warehouse supervisor and operation dept
Qualification:
Electrical engineer background (1 year preferred)
Strong troubleshooting skills
Deadline and detail-oriented
Able to self prioritize work and be self motivated on tasks
Ability to thrive in a fast-paced environment
Company DescriptionAbout Durofix Inc DUROFIXTM is a new brand for the 21st century, and is currently being promoted in Europe, America, Australia, and Asia. We manufacture durable power tools for a wide variety of applications, in the workplace and at home. We believe that by concentrating on innovation and quality we can deliver a friendly and satisfying experience in power tool usage. We believe in designing creative, compact and comfortable power tools for users' optimum operation. We strive to develop the era of Durofix '3C' tool together with our customers.Company DescriptionAbout Durofix Inc DUROFIXTM is a new brand for the 21st century, and is currently being promoted in Europe, America, Australia, and Asia. We manufacture durable power tools for a wide variety of applications, in the workplace and at home. We believe that by concentrating on innovation and quality we can deliver a friendly and satisfying experience in power tool usage. We believe in designing creative, compact and comfortable power tools for users' optimum operation. We strive to develop the era of Durofix '3C' tool together with our customers.