Site Operations Supervisor
3 weeks ago
OSG is a global provider of leading customer engagement and payment solutions. We help clients integrate critical customer interactions to optimize working capital and drive profitable business growth. Our solutions aim to connect the entire customer experience by aligning transactional, payment, and marketing touchpoints for simplified operations and smarter engagement. Plugging into the power of our innovative technology and data-driven insights, we curate tailored, digital-first strategies for a range of industries. The goal: to modernize processes and create frictionless experiences. Our clients benefit from a partnership that values simplicity, security, and connectivity—for today's environment and tomorrow's innovation.
We are seeking a talented Site Operations Supervisor to join our team to help support and facilitate our growth and expansion of services.
ESSENTIAL DUTIES & RESPONSIBILITIES
- Manage day-to-day activities related to the smooth functioning of the site operations.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Manage quality, customer service and logistics.
- Build strong operational teams to meet process and production demands.
- Guide employees on understanding and meeting changing customer needs and expectations.
- Track and replenish inventory to maintain par levels.
- Manage scheduling, training and inventory control
- Respond to information requests from supervisors, providing specific documentation.
- Motivate and evaluate personnel for performance improvement and goal achievement
- Provide leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs
- Prepare staff work schedules and assign team members to specific duties
Required Qualifications:
- High School Diploma or GED
- 4 years of Production/Lettershop experience
- 2 to 4 years experience managing associates to gain optimum individual performance
- Excellent communication skills as you will be directly interacting with Print and Mail Machine Operators a
- A deadline-driven mindset
- Excellent multi-task skills
Preferred Qualifications:
- Customer service oriented, excellent written, verbal communication, time management skills and learns processes quickly
- Demonstrated organizational skills with the ability to keep things moving and staying on track
- Proficiency in MS Office Suite, especially word and excel in a project management environment
Benefits:
- 3 weeks of paid time off annually
- Medical, dental, vision plans, employee assistance program, as well as life insurance and LTD plans
- Supplemental life insurance
- Voluntary accident and critical illness insurance, respectively
- Flexible Spending Account available
- 401k plan
OSG offers equal employment opportunity and will not discriminate on the bases of race, religion, color, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors.
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