Retail Operations Supervisor

2 weeks ago


Lake Forest, Illinois, United States Salvationarmytucson Full time

Position Title: Retail Operations Supervisor

Department: Retail

Employment Status: Full-Time

Immediate Supervisor: Store Manager

Mission Statement: The Salvation Army is a global movement dedicated to serving humanity through faith-based initiatives. Our commitment is to share the message of love and hope while addressing the needs of individuals and communities without discrimination.

Qualifications:

  • High School Diploma or equivalent required.
  • A minimum of one year of supervisory experience in a retail environment is essential.
  • Proficiency in operating POS systems and cash registers, along with the ability to manage and schedule store personnel.
  • A valid driver's license, proof of insurance, and access to a vehicle are necessary.
  • Successful completion of a background check, including Criminal History and Sex Offender Registry, is mandatory.
  • Strong communication skills to effectively interact with management, staff, customers, and donors.

Physical Requirements:

  • Ability to sit, walk, stand, bend, squat, climb, kneel, and twist regularly.
  • Capability to lift items weighing up to 50 lbs.
  • Ability to perform various repetitive motion tasks.

Key Responsibilities:

  1. Collaborate with the Store Manager in overseeing daily store operations.
  2. Assume full responsibility for store operations in the absence of the Store Manager.
  3. Provide coaching, training, and development opportunities for store staff.
  4. Support the Store Manager in fostering positive customer relations and community engagement.
  5. Address personnel matters in the absence of the Store Manager.
  6. Ensure compliance with paperwork standards, particularly regarding hours and wages.
  7. Implement effective loss prevention strategies.
  8. Facilitate daily team meetings during shift changes.
  9. Complete assigned tasks as directed by the Store Manager.
  10. Overtime must be pre-approved by the supervisor or designated administrator.
  11. Perform other duties as assigned by management.

Equal Opportunity Employer: We are committed to providing equal employment opportunities to all individuals, including protected veterans and individuals with disabilities. We uphold a policy of non-discrimination in all employment practices.



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