Guest Services Agent

1 month ago

New York, United States Pier Sixty Full time
Job DescriptionJob Description

Job Summary:

Be the face of The Pier Sixty Collection and leave a lasting impression as a Guest Service Agent (GSA).

Your mission: to wow our guests and clients with exceptional service and a warm welcome. As a pivotal part of our team, you'll be the liaison between guests, clients, and our internal teams, ensuring every event runs smoothly.

Position Details:

Job Type: Full Time

Compensation: $20.00 per hour (can we put Starts or a range?)

Essential Duties and Responsibilities:

Warm Welcome: Greet all guests with a smile and enthusiasm, creating a memorable first impression.

Guest Assistance: Provide top-notch support for guest and client requests, ensuring their needs are met promptly.

Communication Hub: Efficiently handle phone calls, directing them to the appropriate departments with clarity and professionalism.

Transportation Coordination: Assist guests with valet parking, shuttle services, and car service needs during events.

Package Management: Consolidate and coordinate pickups for event-related items.

Parking Oversight: Supervise valet staff and coordinate parking arrangements with Chelsea Piers Guest Services Staff.

Safety Assurance: Ensure all parking and transportation safety measures are adhered to for guests and staff.

Required Qualifications, Skills, and Abilities:

Educational Background: High School graduate or equivalent preferred.

Experience: Prior hospitality or events front service experience is a plus.

Industry Knowledge: Familiarity with the black car, valet, and bus industries is advantageous.

Customer Service Excellence: At least one year of experience in a similar role.

Organizational Skills: Strong ability to stay organized and manage multiple tasks.

Communication: Excellent verbal and written communication skills, with the ability to effectively interact with internal and external customers.

Calm Under Pressure: Ability to maintain a positive attitude and meet deadlines in a fast-paced environment.

Problem Solving: Quick to respond and adept at resolving issues efficiently.

Language Proficiency: Proficiency in English, with excellent diction for clear telephone communication.

Technical Skills: Proficient in Microsoft Office products, particularly Word, Excel, and Teams.

Flexibility: Ability to work a flexible schedule, including evenings and weekends.

Driver's License (Optional): If applicable, must ensure safe driving and adhere to annual driver's license background checks.

Benefits and Perks:

Complimentary Chelsea Piers Fitness Membership: Stay fit and healthy with free access to our fitness center.

401k Program: Plan for your future with our 401k participation program.

Daily Staff Meal: Enjoy complimentary meals during your shifts.

Pre-Tax Transit Program: Save on commuting costs with our pre-tax transit benefits.

Join us and be part of a team that values excellence, teamwork, and creating unforgettable experiences. Apply now to become a vital part of our Guest Services team at The Pier Sixty Collection

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