Guest Service Agent
6 months ago
Overview:
Opportunity: Guest Service Agent
Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards.
Your Growth Path
Front Desk Supervisor or Sales Coordinator Front Office Manager or Sales Manager
Your Focus
- Immediately greet guests and offer to assist with their needs.
- Register and assign guests to hotel rooms.
- Establish methods of payment and verify credit.
- Make and confirm reservations.
- Compute bills, collect payments, and make change for guests.
- Transmit and receive messages, using telephones or the PMS system.
- Respond to guest requests in a timely manner.
- Receive and resolve guest complaints, elevating to supervisor if necessary.
- Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms.
- Perform bookkeeping activities, such as balancing accounts and conducting audits.
- Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
- Follow sustainability guidelines and practices related to HHMs EarthView program.
- Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
- Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.
- Ensure overall guest satisfaction.
- Perform other duties as requested by management.
Your Background and Skill
- High School diploma or equivalent preferred.
- Previous customer service experience or equivalent training required.
- Knowledge of PMS systems preferred.
Work Environment and Context
- Work schedule varies and may include working on holidays, weekends and alternate shifts.
- Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching.
What We Believe
People Are Our Capability Hearts That Serve Only Excellence Stay Nimble - Own It
About Us :HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.
This property is a part of the Echelon Luxury & Lifestyle division of HHM Hotels.
To see other opportunities at this location, click here.
-
Guest Service Agent
5 months ago
New York, United States Highgate Full timeThe Guest Service Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy. Responsibilities Greet and welcome all Guest Service, Agent, Service, Guest, Hotel, Operations, Retail
-
Guest Services Agent
2 months ago
New York, United States Highgate Full timeThe Guest Service Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy. Please be advised that this is a tempo Guest Service, Agent, Substitute, Guest, Hotel, Operations
-
Guest Services Agent
19 hours ago
New York, United States Highgate Full timeThe Guest Service Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy. Responsibilities Greet and welcome all Guest Service, Agent, Substitute, Guest, Hotel, Operations
-
Front Desk Guest Service Agent
2 months ago
New York, United States New York Athletic Club Full timeDescription We are looking for highly organized candidates with excellent people skills for the position of a guest service agent. Guest service agents are responsible for providing front desk services to guests, undertaking various administrative duties, and diffusing conflict or tension, among other duties. The best guest service agents will have...
-
Guest Services Agent
3 weeks ago
New York, New York, United States M&R Hotel Management Full timeJob Summary:As a Guest Services Agent with M&R Hotel Management, you will provide exceptional service to our guests, ensuring a memorable and enjoyable experience. Your role will involve checking guests in and out efficiently, processing daily audits, and maintaining high standards of hospitality.Key Responsibilities:Guest Services:Provide prompt and...
-
Guest Service Agent
2 months ago
New York, United States Hersha Hospitality Management Full timeGuest Service Agent Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. Your Growth Path Front Desk Supervisor or Sales Coordinator - Front Office Manager or Sales Manager. Your Night Auditor, Guest Service, Agent, Auditor, Night, Service, Retail
-
Guest Services Agent
3 weeks ago
New York, United States Abigail Kirsch Full timeBe the face of The Pier Sixty Collection and leave a lasting impression as a Guest Service Agent (GSA). Your mission: to wow our guests and clients with exceptional service and a warm welcome. As a pivotal part of our team, you'll be the liaison between guests, clients, and our internal teams, ensuring every event runs smoothly. Job Type: Full...
-
Guest Services Agent
2 weeks ago
New York, United States The Ned & Ned's Club Full timeRole: OVERNIGHT Guest Services Agent Reports to: Director of Front Office Who We Are Welcome to The Ned NoMad, a sophisticated members' club and hotel nestled in the heart of New York City. As the first international outpost of The Ned, we proudly opened our doors in Summer 2022, following the iconic debut of The Ned London in 2017. The Property Set in...
-
Guest Service Agent
5 months ago
New York, United States Hilton Garden Inn Tribeca Full timeOverview: Opportunity: Guest Service Agent Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. Compensation: $19/hr Your Growth Path Front Desk Supervisor or Sales Coordinator Front Office Manager or Sales Manager Your Focus Immediately greet guests and offer to assist with their...
-
Guest Service Agent
5 months ago
New York, United States Fairfield Inn & Suites by Marriott New York ManhattanDowntown East Full timeOverview: Opportunity: Guest Service Agent Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. Compensation: $19-20/hr Your Growth Path Front Desk Supervisor or Sales Coordinator Front Office Manager or Sales Manager Your Focus Immediately greet guests and offer to assist with their...
-
Guest Services Agent
4 months ago
New York, United States Pier Sixty & The Lighthouse Full timeJob Summary: Be the face of The Pier Sixty Collection and leave a lasting impression as a Guest Service Agent (GSA). Your mission: to wow our guests and clients with exceptional service and a warm welcome. As a pivotal part of our team, you'll be the liaison between guests, clients, and our internal teams, ensuring every event runs smoothly. Position...
-
Guest Services Agent
2 weeks ago
New York, United States The Ned & Ned's Club Full timeRole: OVERNIGHT Guest Services AgentReports to: Director of Front OfficeWho We Are… Welcome to The Ned NoMad, a sophisticated members' club and hotel nestled in the heart of New York City. As the first international outpost of The Ned, we proudly opened our doors in Summer 2022, following the iconic debut of The Ned London in 2017.The Property…Set in the...
-
Guest Service Agent
2 months ago
New York, United States Twin Tier Hospitality Full timeJob DetailsJob Location La Quinta NYC Central Park - New York, NY Position Type Full Time Salary Range $19.00 - $21.00 Job Shift First/Day Second/Afternoon Third/Night DescriptionPOSITION SUMMARY Check-in and check-out guests and respond to inquiries and problems in an efficient, courteous and professional manner to achieve maximum customer satisfaction...
-
Guest Services Agent
2 months ago
New York, United States Kimpton Hotel Full timeWhy We're HereWe believe heartfelt, human connections make people's lives better. Especially the people who work here. Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then,...
-
Guest Relations Agent
2 months ago
New York, United States The Mark Full time$31.05 per hour. We are currently looking for a Guest Relations Agent who is passionate about providing the highest level of service, a great communicator, and detail oriented: Report to the Guest Relations Manager and provide support with all Guest Relations duties Handle all telephone inquiries with prompt courtesy, while applying the hotel's selling...
-
Guest Services Agent
3 weeks ago
New York, United States Sonesta International Hotels Full timeJob Description Summary The Guest Services Agent (GSA) is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk and is support for the Operations Manager. The GSA serves as the point person with regard to the Front Desk technology systems...
-
Guest Services Agent
2 weeks ago
New York, United States Kimpton Hotels & Restaurants Full timeWhy We're Here We believe heartfelt, human connections make people's lives better. Especially the people who work here. Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then,...
-
Guest Services Agent
1 week ago
New Orleans, United States HRI DEVELOPMENT Full timeGuest Services Agent - Full Time Aloft New Orleans Downtown, New Orleans, LA, US Requisition ID: 11344 Apply Salary Range:16.50 To 16.50 (USD) Annually Must have availability to work (3) shifts 3:00 pm - 11:00 pm and (2) Shifts 11:00 pm -7:00 am JOB TITLE: Guest Service Agent DEPARTMENT: Front OfficeJOB SUMMARY: Guest Services Agents have an invaluable...
-
Guest Service Agent
2 months ago
New York, United States Hilton Hotels & Resorts Full time. As a Guest Service Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel. . Specifically, you would be responsible for performing the following tasks to the highest standards: . Greet gue Guest Service, Agent, Service, Guest, Processing, Hospitality, Retail
-
Guest Services Agent
3 months ago
New York, United States ModernHaus SoHo Full timeCompensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the...