Guest Services Agent

4 months ago

New York, United States Pier Sixty & The Lighthouse Full time
Job Summary:

Be the face of The Pier Sixty Collection and leave a lasting impression as a Guest Service Agent (GSA).

Your mission: to wow our guests and clients with exceptional service and a warm welcome. As a pivotal part of our team, you'll be the liaison between guests, clients, and our internal teams, ensuring every event runs smoothly.

Position Details:

Job Type: Full Time

Compensation: $20.00 per hour (can we put Starts or a range?)

Essential Duties and Responsibilities:

Warm Welcome: Greet all guests with a smile and enthusiasm, creating a memorable first impression.

Guest Assistance: Provide top-notch support for guest and client requests, ensuring their needs are met promptly.

Communication Hub: Efficiently handle phone calls, directing them to the appropriate departments with clarity and professionalism.

Transportation Coordination: Assist guests with valet parking, shuttle services, and car service needs during events.

Package Management: Consolidate and coordinate pickups for event-related items.

Parking Oversight: Supervise valet staff and coordinate parking arrangements with Chelsea Piers Guest Services Staff.

Safety Assurance: Ensure all parking and transportation safety measures are adhered to for guests and staff.
Skills & Requirements
Required Qualifications, Skills, and Abilities:

Educational Background: High School graduate or equivalent preferred.

Experience: Prior hospitality or events front service experience is a plus.

Industry Knowledge: Familiarity with the black car, valet, and bus industries is advantageous.

Customer Service Excellence: At least one year of experience in a similar role.

Organizational Skills: Strong ability to stay organized and manage multiple tasks.

Communication: Excellent verbal and written communication skills, with the ability to effectively interact with internal and external customers.

Calm Under Pressure: Ability to maintain a positive attitude and meet deadlines in a fast-paced environment.

Problem Solving: Quick to respond and adept at resolving issues efficiently.

Language Proficiency: Proficiency in English, with excellent diction for clear telephone communication.

Technical Skills: Proficient in Microsoft Office products, particularly Word, Excel, and Teams.

Flexibility: Ability to work a flexible schedule, including evenings and weekends.

Driver's License (Optional): If applicable, must ensure safe driving and adhere to annual driver's license background checks.

Benefits and Perks:

Complimentary Chelsea Piers Fitness Membership: Stay fit and healthy with free access to our fitness center.

401k Program: Plan for your future with our 401k participation program.

Daily Staff Meal: Enjoy complimentary meals during your shifts.

Pre-Tax Transit Program: Save on commuting costs with our pre-tax transit benefits.

Join us and be part of a team that values excellence, teamwork, and creating unforgettable experiences. Apply now to become a vital part of our Guest Services team at The Pier Sixty Collection
Qualifications

  • Guest Service Agent

    5 months ago

    New York, United States Highgate Full time

    The Guest Service Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy. Responsibilities Greet and welcome all Guest Service, Agent, Service, Guest, Hotel, Operations, Retail

  • Guest Services Agent

    4 days ago

    New York, United States Highgate Full time

    The Guest Service Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy. Responsibilities Greet and welcome all Guest Service, Agent, Substitute, Guest, Hotel, Operations

  • Guest Services Agent

    3 weeks ago

    New York, New York, United States M&R Hotel Management Full time

    Job Summary:As a Guest Services Agent with M&R Hotel Management, you will provide exceptional service to our guests, ensuring a memorable and enjoyable experience. Your role will involve checking guests in and out efficiently, processing daily audits, and maintaining high standards of hospitality.Key Responsibilities:Guest Services:Provide prompt and...

  • Guest Service Agent

    2 months ago

    New York, United States Hersha Hospitality Management Full time

    Guest Service Agent Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. Your Growth Path Front Desk Supervisor or Sales Coordinator - Front Office Manager or Sales Manager. Your Night Auditor, Guest Service, Agent, Auditor, Night, Service, Retail

  • Guest Services Agent

    3 weeks ago

    New York, United States Abigail Kirsch Full time

    Be the face of The Pier Sixty Collection and leave a lasting impression as a Guest Service Agent (GSA). Your mission: to wow our guests and clients with exceptional service and a warm welcome. As a pivotal part of our team, you'll be the liaison between guests, clients, and our internal teams, ensuring every event runs smoothly. Job Type: Full...

  • Guest Services Agent

    2 weeks ago

    New York, United States The Ned & Ned's Club Full time

    Role: OVERNIGHT Guest Services Agent Reports to: Director of Front Office Who We Are Welcome to The Ned NoMad, a sophisticated members' club and hotel nestled in the heart of New York City. As the first international outpost of The Ned, we proudly opened our doors in Summer 2022, following the iconic debut of The Ned London in 2017. The Property Set in...

  • Guest Service Agent

    6 months ago

    New York, United States Aliz Hotel Times Square Full time

    Overview: Opportunity: Guest Service Agent Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. Your Growth Path Front Desk Supervisor or Sales Coordinator Front Office Manager or Sales Manager Your Focus Immediately greet guests and offer to assist with their needs. Register and...

  • Guest Service Agent

    6 months ago

    New York, United States Hilton Garden Inn Tribeca Full time

    Overview: Opportunity: Guest Service Agent Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. Compensation: $19/hr Your Growth Path Front Desk Supervisor or Sales Coordinator Front Office Manager or Sales Manager Your Focus Immediately greet guests and offer to assist with their...

  • Guest Service Agent

    6 months ago

    New York, United States Fairfield Inn & Suites by Marriott New York ManhattanDowntown East Full time

    Overview: Opportunity: Guest Service Agent Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. Compensation: $19-20/hr Your Growth Path Front Desk Supervisor or Sales Coordinator Front Office Manager or Sales Manager Your Focus Immediately greet guests and offer to assist with their...

  • Guest Services Agent

    3 weeks ago

    New York, United States The Ned & Ned's Club Full time

    Role: OVERNIGHT Guest Services AgentReports to: Director of Front OfficeWho We Are… Welcome to The Ned NoMad, a sophisticated members' club and hotel nestled in the heart of New York City. As the first international outpost of The Ned, we proudly opened our doors in Summer 2022, following the iconic debut of The Ned London in 2017.The Property…Set in the...

  • Guest Service Agent

    2 months ago

    New York, United States Twin Tier Hospitality Full time

    Job DetailsJob Location La Quinta NYC Central Park - New York, NY Position Type Full Time Salary Range $19.00 - $21.00 Job Shift First/Day Second/Afternoon Third/Night DescriptionPOSITION SUMMARY Check-in and check-out guests and respond to inquiries and problems in an efficient, courteous and professional manner to achieve maximum customer satisfaction...

  • Guest Services Agent

    2 months ago

    New York, United States Kimpton Hotel Full time

    Why We're HereWe believe heartfelt, human connections make people's lives better. Especially the people who work here. Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then,...

  • Guest Relations Agent

    2 months ago

    New York, United States The Mark Full time

    $31.05 per hour. We are currently looking for a Guest Relations Agent who is passionate about providing the highest level of service, a great communicator, and detail oriented: Report to the Guest Relations Manager and provide support with all Guest Relations duties Handle all telephone inquiries with prompt courtesy, while applying the hotel's selling...

  • Guest Services Agent

    4 weeks ago

    New York, United States Sonesta International Hotels Full time

    Job Description Summary The Guest Services Agent (GSA) is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk and is support for the Operations Manager. The GSA serves as the point person with regard to the Front Desk technology systems...

  • Guest Services Agent

    3 weeks ago

    New York, United States Kimpton Hotels & Restaurants Full time

    Why We're Here We believe heartfelt, human connections make people's lives better. Especially the people who work here. Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then,...

  • Guest Services Agent

    2 weeks ago

    New Orleans, United States HRI DEVELOPMENT Full time

    Guest Services Agent - Full Time Aloft New Orleans Downtown, New Orleans, LA, US Requisition ID: 11344 Apply Salary Range:16.50 To 16.50 (USD) Annually Must have availability to work (3) shifts 3:00 pm - 11:00 pm and (2) Shifts 11:00 pm -7:00 am JOB TITLE: Guest Service Agent DEPARTMENT: Front OfficeJOB SUMMARY: Guest Services Agents have an invaluable...

  • Guest Service Agent

    2 months ago

    New York, United States Hilton Hotels & Resorts Full time

    . As a Guest Service Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel. . Specifically, you would be responsible for performing the following tasks to the highest standards: . Greet gue Guest Service, Agent, Service, Guest, Processing, Hospitality, Retail

  • Guest Services Agent

    3 months ago

    New York, United States ModernHaus SoHo Full time

    Compensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the...

  • Guest Services Agent

    3 months ago

    New York, United States Le Meridien Central Park Full time

    Compensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the...

  • Guest Relations Agent

    2 weeks ago

    New York, United States Marriott Hotels & Resorts Full time

    Supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities. Contact appropriate individual or department (e.g., Bellperson, Front Desk, Housekeeping, Engine Relations, Agent, Guest, Hotel, Business Services, Benefits