Assisted Living Coordinator

4 weeks ago

Lexington, United States Sayre Christian Village Full time
Job DescriptionJob Description

The Assisted Living Coordinator assists in the execution of the strategic and tactical operations plan at Friendship Towers at Sayre Christian Village, a faith-based continuing care retirement community (CCRC) located in Lexington, Kentucky.

The Assisted Living Coordinator is responsible for assisting in managing operations under current applicable federal, state, and local standards, guidelines, and regulations to ensure that the organization is operating effectively and efficiently. The ALC reports to the Assisted Living Director and directly managers the housekeeping department.

Assisted Living Coordinator Job Responsibilities:

The ALC is at the core of our resident services and operations. The ALC is attentive, quick to answer questions, happy to coordinate services, and assist new residents with ensuring that their move-in and transition goes smoothly, working to resolve any issues that may arise during the length of their stay.

  • Supervise Housekeeping staff (schedule, job responsibilities, hiring, coaching, etc.)
  • Responsible for completion of all Functional Needs Assessments (FNA’s) per current regulation.
  • Complete dining satisfaction survey at 30 days and annually in conjunction required FNA assessment.
  • Responsible for assigning optional services as tasks in PCC to appropriate personnel and update tasks in PCC as optional services change.
  • Responsible for delivering new admission paperwork/lease to receptionist who will be responsible for uploading documents into PCC and for creating client chart by the day before or day of admission.
  • Will review the electronic record and “hard” chart of each new admission within the week after admission to ensure completion, relay any non-compliance to ALD and VP of Housing for correction.
  • Work in tandem with Assisted Living Director. Review resident complaints and grievances and make written reports of action taken.
  • Follows written policies and procedures, that govern the operation of the facility.
  • Assist resident and/or resident representative in making referrals and coordinating transfers/discharges when a higher level of care is needed, related to temporary conditions, issuance of a 30 day move-out notice or if indicated by an FNA.
  • Serve as a liaison with pharmacy related to residents’ needs.
  • Performs last walkthrough after Maintenance/Housekeeping has finished the ‘room readiness’ form, will make needed corrective suggestions to Maintenance/Housekeeping if needed. Once room is complete, ALC will give signed readiness form to ALD for final walk through.
  • Will conduct the monthly FT 101 informational sessions with new admissions.
  • Send daily update emails for ‘at a glance’ notification of status of building, if ALD is out.
  • Answer phones & emails and make any referrals to outside agencies on behalf of residents
  • Introduce new residents to other residents, helping to onboard new residents into AL/IL life
  • Walks new residents to meals & activities, when the opportunity arises, to help them orient to new building.
  • Remain a constant source of answers and solutions for our new residents and potential clients, addressing concerns in a timely and professional manner.
  • Work with other departments to create smooth transitions and teamwork amongst the entire campus
  • Participates in all aspects of special events planning and execution
  • Acts as backup to ALD with tours and lease signing.

Necessary Skills & Qualifications:

  • Strong knowledge of MS Office, including Word, Excel, PowerPoint and Outlook
  • Experience with needs assessment techniques, quality standards, and satisfaction evaluation techniques
  • Excellent problem-resolution skills along with outstanding communication and active listening skills
  • Strong work ethic and a positive attitude and ability to work flexible hours if needed
  • Must integrate company values throughout all interactions
  • Ability to effectively communicate in English, in both oral and written forms.
  • Maintain high standards of personal appearance and grooming
  • Work with minimal supervision & maintain composure under pressure
  • Must possess the ability to deal tactfully with personnel, residents, family members, visitors, volunteers, government agencies and the general public.
  • Must be knowledgeable of reimbursement regulations and policy and procedures, as well as laws, regulations, and guidelines pertaining to assisted living communities.
  • Must possess the ability to plan, organize, develop, implement, and interpret programs, goals, objectives, policies and procedures that are necessary for providing quality care and maintaining a sound operation.
  • Must be able to maintain good personnel relations and employee morale.
  • Must be able to read and interpret financial records, reports, etc.
  • Must be knowledgeable of computer systems, system applications and other office equipment

Preferred Skills & Qualifications:

  • 2 years of experience in assisted living facility strongly preferred
  • High School Diploma or GED

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