Senior Living Operations Coordinator

2 weeks ago

Lexington, Kentucky, United States Sayre Christian Village Full time
Job Overview

The Assisted Living Coordinator plays a vital role in implementing the operational strategies at Sayre Christian Village, a faith-based continuing care retirement community. This position is essential for ensuring compliance with all relevant federal, state, and local regulations, thereby promoting effective and efficient operations.

Key Responsibilities:

  • Oversee the housekeeping team, including scheduling, job assignments, recruitment, and staff development.
  • Ensure the completion of all Functional Needs Assessments (FNA's) in accordance with current regulations.
  • Conduct dining satisfaction surveys at 30 days and annually, alongside the required FNA assessments.
  • Assign optional services to appropriate staff within the PCC system and update as necessary.
  • Facilitate the delivery of new admission paperwork to the receptionist for proper documentation.
  • Review electronic and physical records of new admissions to ensure compliance and address any discrepancies.
  • Collaborate with the Assisted Living Director to address resident complaints and document actions taken.
  • Adhere to established policies and procedures governing facility operations.
  • Assist residents and their representatives in referrals and coordination for transfers or discharges when higher care levels are needed.
  • Act as a liaison with pharmacy services to meet residents' medication needs.
  • Conduct final walkthroughs after maintenance and housekeeping have completed room preparations, providing feedback as necessary.
  • Lead monthly informational sessions for new residents.
  • Provide daily updates on building status in the absence of the Assisted Living Director.
  • Facilitate introductions between new residents and existing community members.
  • Accompany new residents to meals and activities to help them acclimate to their new environment.
  • Remain a reliable source of information and support for residents and potential clients.
  • Collaborate with various departments to ensure seamless transitions and teamwork across the community.
  • Participate in planning and executing special events.
  • Serve as a backup for the Assisted Living Director during tours and lease signings.

Essential Skills & Qualifications:

  • Proficient in MS Office Suite, including Word, Excel, PowerPoint, and Outlook.
  • Experience with needs assessment methodologies and quality assurance practices.
  • Strong problem-solving abilities coupled with excellent communication and active listening skills.
  • Demonstrated work ethic and a positive attitude, with flexibility in work hours as needed.
  • Ability to communicate effectively in English, both verbally and in writing.
  • Maintain high standards of personal grooming and appearance.
  • Work independently while maintaining composure in high-pressure situations.
  • Ability to interact tactfully with residents, families, visitors, and regulatory agencies.
  • Knowledge of reimbursement policies and regulations relevant to assisted living facilities.
  • Capability to plan, organize, and implement programs and policies that ensure quality care.
  • Ability to foster positive employee relations and maintain morale.
  • Competence in reading and interpreting financial documents and reports.
  • Familiarity with computer systems and office equipment.

Preferred Skills & Qualifications:

  • Two years of experience in an assisted living environment is strongly preferred.
  • High School Diploma or GED is required.

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