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Account Manager- Customer Success

2 months ago

Remote, United States VIVIO Health Full time
Job DescriptionJob DescriptionCompany Description

Mission and Impact: 

VIVIO Health, a Public Benefit Corporation, uses data and technology to deliver superior health outcomes for individuals while reducing pharmacy benefit costs for our employer customers. Our evidence-based, data-driven approach has significantly improved healthcare outcomes and reduced costs for self-insured employers and health plans since 2016. We are on a mission to revolutionize the way pharmacy benefits are delivered. 

Why VIVIO?  

  • Innovation: We’re not afraid to challenge the status quo. Join us in shaping the future of healthcare.  
  • Impact: Your work will directly impact patient care and the bottom line.  
  • Collaboration: Work alongside committed team members who share your passion for making a difference.  
  • Culture: VIVIO encourages autonomy and reliability; micromanagement is not our style.  
  • Growth: VIVIO is growing rapidly—so are your opportunities 

The Position: We are looking for a mission-aligned Account Manager- Customer Success.

As an Account Manager, you will be responsible for managing and nurturing relationships with a dedicated group of customers, ensuring they receive exceptional service and support related to their program. This role involves understanding customer needs, addressing any issues, and ensuring the effective delivery of VIVIO’s services. 

Who You Will Be Working With: 

This role is multi-disciplinary.  You will work closely with the Customer Success, Sales, Member Experience, and Engineering teams.  You will report directly to VIVIO’s VP of Customer Success. 

Job Description

Key Responsibilities: 

  • Act as the primary point of contact for assigned accounts, fostering strong and long-lasting relationships. 
  • Understand each customer’s needs and objectives to provide tailored solutions and support. 
  • Manage the day-to-day operations and administration of the VIVIO program for assigned customers. 
  • Prepare and present regular reports on program performance, utilization, and financial metrics to customers and their consultants. 
  • Track and report on key performance metrics. 
  • Assist in various projects related to Customer Success.  

Problem-Solving: 

  • Proactively monitor client satisfaction and address any issues or concerns promptly. 
  • Collaborate with internal teams (e.g., member experience, sales, and engineering) to resolve client problems and deliver exceptional service. 
  • Develop and execute strategies to drive client retention and satisfaction. 

Communication and Collaboration: 

  • Act as the voice of the customer within the organization, advocating for client needs and feedback. 
  • Gather and relay customer feedback to relevant teams to influence product development and service improvements. 
  • Manage stakeholder expectations and ensure alignment with project goals. 
Qualifications

Required Skills and Experience: 

  • 3 years of experience in benefits consulting, pharmacy benefit management, or a related field, with a strong understanding of pharmacy benefit programs and industry practices. 
  • Strong project management skills with the ability to handle multiple clients and projects simultaneously. 
  • Ability to manage multiple accounts and priorities simultaneously. 
  • Customer-focused mindset with a commitment to delivering high-quality service. 
  • Demonstrated ability to thrive in a high-volume, fast-paced, and evolving team environment. 
  • Strong analytical and problem-solving abilities. 
  • Experience a strong sense of ownership and confidence in meeting deadlines and maintaining communication. 
  • Exceptional organizational skills with the ability to manage multiple tasks, prioritize effectively, and maintain attention to detail. 
  • Strong interpersonal and communication skills, with the ability to build rapport and trust with clients. 
  • Excellent problem-solving and analytical skills. 
  • Proficiency in Microsoft Office Applications (Word, PowerPoint, Excel, Outlook, Teams, etc.). 
  • Bachelor’s degree in business, Pharmacy, Healthcare Administration, or a related field preferred. 
  • Occasional travel required. 


Additional Information

  • Base salary $70K-$75K/year plus bonus 
  • Health Benefits  
  • 401K employer match
  • Stock Options
  • PTO  
  • Opportunity to work for a growing and innovative company.   
  • Dynamic and collaborative work environment.   
  • The chance to make a real impact with a Public Benefit Corporation.  

VIVIO Health is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of any status or condition protected by applicable federal, state, or local municipal law. All your information will be kept confidential according to EEO guidelines.