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Senior Regional Clinical Manager

3 months ago

Dallas, United States Signify Health Full time
Job DescriptionJob Description

How will this role have an impact?

The Network Success team is responsible for leadership and strategic oversight of Signify Health's provider network conducting in-home and virtual health evaluations. The team provides clinical support to the network, ensuring providers deliver a high quality, high-value service.

In this role, the Senior Regional Manager serves as the team lead for an assigned region and is responsible for the management of Clinical Network Leads (Nurse Practitioner or Physician Assistants cohort), Regional Clinical Managers (Nurse Practitioner or Physician Assistants cohort), and Nurse Clinical Leads. The Senior Regional Manager is responsible for overall business operations within the assigned Network Success region. Duties for the role will focus on leading the individual members of the regional team, driving regional goals for network clinical performance, and creating strategies to boost the quality of the health evaluation product.

QUALIFICATIONS:

Education/Licensing Requirements:

  • Master's degree in nursing or business, or graduate of an ARC-PA accredited entry-level Physician Assistant program, required
  • RN, APRN/RN, or PA state license (unencumbered) required with ability to apply for licensure in other states
  • Board-certified Adult, Family, or Geriatric Nurse Practitioner (if Master's degree conferred for Advanced Practice Nursing or Board-Certified Physician Assistant.)

ESSENTIAL EXPERIENCE:

  • Minimum 2 years experience conducting Health Risk Evaluations, preferred
  • Minimum 2 years clinical experience pertinent to the member population(s) requiring oversight
  • Minimum 2 years managerial experience with remote employees

POSITIONS REPORTING TO THIS POSITION: Clinical Network Leads, Regional Clinical Managers, and Nurse Clinical Leads

ESSENTIAL SKILLS CHARACTERISTICS:

  • Fluently speak, read, and write English
  • Excellent clinical skills
  • Excellent oral and written communication skills
  • Ability to adapt to rapidly changing technology and apply to business needs
  • Ability to identify, analyze, and resolve business issues through solution-oriented projects
  • Demonstrated customer service/customer relationship management acumen
  • Willingness to promote corporate goals and objectives all members of the regional team
  • Ability to perform in a high-pressure environment and/or crisis situation and render good decisions to resolve the problems
  • Proven ability to prioritize and multitask
  • Demonstrated ability to achieve results through team-based efforts
  • Ability to evaluate established practices and draw relevant conclusions
  • Ability to effectively direct and manage the work of others remotely
  • Ability to develop, read, analyze, and interpret complex documents
  • Possess critical thinking skills
  • Possess strong attention to detail and organization
  • Basic skills in MS Office; moderate skills in Google Suite (Google docs, Google sheets, Google slides)

ESSENTIAL JOB RESPONSIBILITIES:

  • Provide point of contact clinical leadership to regional team staff
  • Direct supervision/management of assigned regional team including training, review and approval of time off requests, completion of annual performance evaluations, corrective action, expense report approval, time card approval, and conducting staff meetings
  • Drive regional clinical network performance through KPIs/ performance metrics, providing 1:1 feedback and supporting performance coaching to regional staff, holding staff accountable for productivity and other performance and quality of service metrics
  • Provide monthly reporting of network oversight productivity and other metric review for the provider network
  • Support regional team in continuous quality improvement initiatives to ensure ongoing effectiveness of team
  • Develop effective working relationships between regional team members, other provider experience stakeholders, network providers, and clients as applicable
  • Collaborate with Recruiting and Operations teams to identify and execute on opportunities to engage the provider network and enhance the provider experience
  • Collaborate with Chief Medical Officer, VP Network Success, Directors of Clinical Operations, and Clinical Education department on identification of new hire and ongoing learning needs, as well as design and delivery of learning content
  • Serve as a liaison between assigned regional team and other corporate departments to ensure timely, accurate, and consistent dissemination of policies and other information from corporate office to field clinicians
  • Collaborate with Human Resources, Legal, and Compliance departments to promote and ensure network provider compliance with all administrative, legal and compliance specific policies
  • Support recruitment and retention opportunities for Signify Health's Network Success team including, but not limited to, interviewing and hiring decisions

ADDITIONAL JOB RESPONSIBILITIES:

  • Participate in staff meetings, conference calls, and other meetings as needed
  • Attend training sessions to acquire/enhance skills related to programs offered
  • Complete reports/projects/tasks as requested by the Vice President of Network Success
  • Daily troubleshooting of program/processes as indicated
  • Perform other incidental and related duties as required

ESSENTIAL CHARACTERISTICS:

  • Strategic thinker
  • Results driven
  • Detail-oriented
  • Self-directed and organized
  • Sound judgment in handling/escalating difficult situations
  • Sense of urgency
  • Good interpersonal and conflict resolution skills
  • Discrete (i.e., ability to maintain confidentiality)
  • Team player
  • Ability to work under pressure
  • Ability to take direction
  • Ability to travel 30-40% of the time

WORKING CONDITIONS:

  • Fast-paced environment
  • Requires working at a desk to use a phone and computer
  • Use office equipment and machinery effectively
  • Work effectively with frequent interruptions
  • Ability to ambulate to various parts of the building
  • Ability to bend, stoop
  • Lifting requirements of 20 pounds occasionally unassisted
  • May require additional hours to meet project deadlines

The base salary hiring range for this position is $112,000 to $185,200. Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits.
In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. Eligible employees may enroll in a full range of medical, dental, and vision benefits, 401(k) retirement savings plan, and an Employee Stock Purchase Plan. We also offer education assistance, free development courses, paid time off programs, paid holidays, a CVS store discount, and discount programs with participating partners.

About Us:

Signify Health is helping build the healthcare system we all want to experience by transforming the home into the healthcare hub. We coordinate care holistically across individuals' clinical, social, and behavioral needs so they can enjoy more healthy days at home. By building strong connections to primary care providers and community resources, we're able to close critical care and social gaps, as well as manage risk for individuals who need help the most. This leads to better outcomes and a better experience for everyone involved.

Our high-performance networks are powered by more than 9,000 mobile doctors and nurses covering every county in the U.S., 3,500 healthcare providers and facilities in value-based arrangements, and hundreds of community-based organizations. Signify's intelligent technology and decision-support services enable these resources to radically simplify care coordination for more than 1.5 million individuals each year while helping payers and providers more effectively implement value-based care programs.

To learn more about how we're driving outcomes and making healthcare work better, please visit us at www.signifyhealth.com

Diversity and Inclusion are core values at Signify Health, and fostering a workplace culture reflective of that is critical to our continued success as an organization.

We are committed to equal employment opportunities for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.