Inside Sales

2 weeks ago

Charlotte, United States Hubbard Pipe & Supply Inc Full time
Job DescriptionJob DescriptionDescription:

Hubbard Supplyhouse is seeking an energetic, self-motivated individual to join our family-like atmosphere. We are a plumbing, lighting, and irrigation distributor that assists local builders, plumbers, and homeowners in the creation of beautiful living spaces with kitchen and bath fixtures, as well as residential and commercial lighting. We are a family owned, Christian faith-based company that believes in taking care of our customers and employees. The ideal candidate will have previous sales experience, enjoys working with customers to help direct their vision into a reality, and excels in a “team first” work environment.


The Inside Sales representative will work cooperatively with outside sales and other members of the distribution team to grow existing customers, to create new customers and meet or exceed monthly sales quotas at the appropriate gross margin while increasing customer satisfaction.

Sales Ability/ Persuasiveness

  • Confident and passionate about selling. Always closing and asking for the sale.
  • Sells and promotes the items and products that we stock – provides alternative suggestions to customers who request other products, and successfully converts initial customer requests to stock brands.
  • Understands and explains how the company differentiates from our direct and indirect competition.
  • Promotes current programs and sales.
  • Articulates product feature and functions clearly through verbal communication.
  • Solves customer needs by recommending products or services that contribute to their level of satisfaction.
  • Educates customers on how the organization differentiates from its competitors.
  • Follows-through on commitments (communication, bids, existing sales orders, etc.) made to customers.
  • Learns and demonstrates understanding of basic business analytic skills and their application to customers’ businesses (e.g., builder, contractor, plumber, engineer, architect, etc.).
  • Prioritizes customers, product promotion, activity management, campaign deployment and training with a positive attitude.
  • Articulates the organization’s value proposition within customer business situation.
  • Incorporates the selling process within proposal writing and pricing models to match company expectations.


Customer Focus

  • Analyzes customer’s current and future needs to quickly determine if they can be helped over the phone or if they need to be passed to the next level of customer service / sales.
  • Adds value to customer and internal interactions by understanding the true needs of the customer and their business model.
  • Uses company-provided systems for improved planning, history collection, and to adopt new company behaviors.
  • Organizes work time to maximize efficiency with a defined time management process.
  • Drives the account planning process to define and track progress toward revenue, mix, and profit objectives.
  • Incorporates the selling process within proposal writing and pricing models to match company expectations.
  • Understands the customer’s business including metrics, definitions of success, hierarchy, decision-making, etc.
  • Establishes “trusted advisor” status to become a business resource for customers in the relationship selling process.
  • Meets and greets customers at the point of sale with service, respect, and knowledge.
  • Recognizes different customer types within the supply chain and adjusts approach with each for optimal results.
  • Demonstrates active listening skills to add value to customer and internal interactions.


Professional Knowledge & Skills

  • Analyzes customer’s needs quickly to determine if they need to be passed to a technical expert.
  • Learns and demonstrates competence in features and functionality of all product lines as well as their application in consumer environments.
  • Expands product knowledge base in their primary sales industries and into other sales industry through professional training (ASA, Vendor/Manufacturer trainings).
  • Adds value to customer and internal interactions by understanding the market, customers, suppliers, and competitors.
  • Understands the nuances of competitor product offerings as well as their target audience and strategies on how they reach that audience.
  • Provides market specific product needs and price points.
  • Conveys accurate messages, ideas, and decisions through clear verbal and written communication.
  • Maintains professional appearance according to the employee handbook.
  • Attends and participates in all meetings and events to add to team success.
  • Demonstrates proficiency with related computer systems and applications (e.g. Microsoft Outlook, Word, Excel, PowerPoint, email, etc.).
  • Understands own organization’s profit model and makes sound decisions and recommendations to maximize.


Requirements:
  • Prior experience in Sales (required), within our industry (preferred),
  • A strong sales presence and good interpersonal skills
  • Problem solving, leadership and listening skills
  • Organizational and time management skills
  • The ability to deal with a vast array of customers with varying levels of product knowledge
  • Able to engage in a consultative sales approach to recommend solutions for the varying needs of the customer
  • Minimum 1 year in progressive position (2 years preferred)
  • Product/applications experience preferred
  • Wholesale distribution experience preferred

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