Customer Service Coordinator

3 months ago

Richmond, United States SwimRVA Full time
Job DescriptionJob Description

SwimRVA is looking for an energetic and enthusiastic individual, who primary availability is to work nights and weekends to join our team as a Customer Service Coordinator The SwimRVA Relationship team strives to provide amazing first impressions and build relationships with those we serve to ensure a great overall experience. The SwimRVA Customer Service Coordinator will establish and maintain relationships for new and current members of the Swim School, Water Polo and Artistic Swimming programs. The Customer Service Coordinator will provide positive experiences for onboarding participants and transitions from the SwimRVA Swim School and Camps to the SwimRVA competitive programs (Swim Team, Water Polo, Artistic Swimming, Hammerheads). The Customer Service Coordinator's attitude greatly reflects the rest of the SwimRVA team and is a critical customer facing position that will support the multi-site/regional growth of SwimRVA.

The mission of SwimRVA is to elevate swimming in the Richmond region making water safety and aquatic fitness more accessible to all. SwimRVA believes our strength and impact is driven by our people. We invest in the growth and development of our team members in order to grow our impact.

The SwimRVA Customer Service Coordinator job duties:

  • Implements evening program and membership workflow, google docs, and welcome folder distribution.
  • Help with new member onboarding and welcoming new member families.
  • Serve as a key member of the Relationship team and perform all Relationship department duties as needed
  • Maintain weekly visits and touchpoints with families at all locations (CSAC, North. MBK, Church Hill)
  • Creates, implements, and manages enrollment processes for Swim School, Water Polo, Artistic Swimming.
  • Manages the SwimRVA Swim School wait list and delegates as needed with SwimRVA Relationship Coaches
  • Designs and delivers a stewardship program for prospective clients on waitlists
  • Coordinates transition between Swim School, Camps, and SwimRVA competitive programs
  • Reports weekly statistics on enrollments and transitions.
  • Assists in set up and take down for meets and events

Qualifications

  • A positive attitude and work ethic
  • Customer service oriented, organized, efficient, and positive
  • Ability to communicate effectively both written and verbal
  • Ability to multitask
  • Ability to assist in setup & load outs of various events
  • Main availability should be nights and weekends.
  • Able to lift and carry weights up to 50 pounds

Salary/Benefits:

  • Full-time non-exempt position
  • Health, Dental, short-term disability. IRA with employer match, life insurance
  • 3 weeks paid time off
  • Starting at $16.35/hour
  • Multiple locations- North Chesterfield, Church Hill, North Henrico
  • Free-employee facility membership to multiple locations including SwimRVA's summer location at SwimRVA North
  • 50% off program fees for your family
  • Free SwimRVA Hammerheads (adult swimming) membership
  • Advancement opportunities with a dynamic, committed, and growing organization
  • American Red Cross First aid/CPR/ AED and Oxygen certification

  • Customer Service Specialist

    2 months ago

    Richmond, United States Service Experts Full time

    Position Title: Customer Service Specialist Reports To: Manager Status: Full-time, Regular position Category : Customer Service Location Name : CroppMetcalfe Location Address : 8421 Hilltop Rd, Fairfax, VA 22031 Join the team of experts and realize your true potential! Why You Should Join the Service Experts Team? Our team consists of the very best; we...

  • Service Coordinator

    3 weeks ago

    Richmond, United States Sudden Service, Inc. Full time

    Taylor Sudden Service provides exclusive worldwide distribution of genuine Taylor OEM parts and forklift service for equipment designed, manufactured, and marketed by Taylor Machine Works, Inc. Backed by a network of parts and service centers, nationwide dealer support organizations, and factory-trained service technicians, SSI is committed to providing the...

  • Customer Service Coordinator

    3 weeks ago

    Richmond, United States SwimRVA Full time

    Job DescriptionJob DescriptionSwimRVA is looking for an energetic and enthusiastic individual, who primary availability is to work nights and weekends to join our team as a Customer Service Coordinator! The SwimRVA Relationship team strives to provide amazing first impressions and build relationships with those we serve to ensure a great overall experience....

  • Customer Service Supervisor/Coordinator

    2 months ago

    Richmond, United States Holiday Barn Pet Resorts Full time

    Job DescriptionJob DescriptionWhat do we do at Holiday Barn Pet Resorts? We get the opportunity, every day, to care for, play with, and be an integral part of the lives of thousands of Richmond's pets and their families. Our business provides safe, happy lodging for vacationing pets while they need to be away from their families. We also offer fun,...

  • Customer Service Representative

    2 weeks ago

    Richmond, United States Automatic Leasing Service Full time

    Join a team that values integrity, serves its community, and is known for our customer service. Base rate starts at $18.00/hour! Automatic is currently seeking a Customer Service Representative (CSR) for a 3-6 month contract position to provide customer service to our many washer and dryer customers, primarily dealing with apartment communities and tenants....

  • Customer Service Representative

    1 month ago

    Richmond, United States Automatic Leasing Service Full time

    Benefits: Company parties Show more Join a team that values integrity, serves its community, and is known for our customer service. Base rate starts at $18.00/hour! Automatic is currently seeking a Customer Service Representative (CSR) for a 3-6 month contract position to provide customer service to our many washer and dryer customers, primarily dealing...

  • Customer Service Representative

    5 days ago

    Richmond, United States Automatic Leasing Service Full time

    Benefits: Company parties Show more Join a team that values integrity, serves its community, and is known for our customer service. Base rate starts between $19.00-20.00 per hour! Automatic is currently seeking a Customer Service Representative (CSR) for a 3-6 month contract position to provide customer service to our many washer and dryer customers,...

  • Customer Service Representative

    1 month ago

    Richmond, United States Automatic Leasing Service Full time

    Job DescriptionJob DescriptionBenefits:Company partiesShow moreJoin a team that values integrity, serves its community, and is known for our customer service. Base rate starts at $18.00/hour!Automatic is currently seeking a Customer Service Representative (CSR) for a 3-6 month contract position to provide customer service to our many washer and dryer...

  • Customer Service Representative

    7 days ago

    Richmond, United States Automatic Leasing Service Full time $19 - $20

    Job DescriptionJob DescriptionBenefits:Company partiesShow moreJoin a team that values integrity, serves its community, and is known for our customer service. Base rate starts between $19.00-20.00 per hour!Automatic is currently seeking a Customer Service Representative (CSR) for a 3-6 month contract position to provide customer service to our many washer...

  • Customer Account Coordinator

    2 months ago

    Richmond, United States A&H Management Full time

    Job DescriptionJob Description At A&H Management we specialize in taking our clients' product inquiries and turning them into profitable accounts. This consultative approach has increased our clients' brand popularity and created additional opportunities within our company, for growth and development. Our entry-level Customer Account Coordinators...

  • Customer Coordinator

    2 months ago

    Richmond, United States H.J. Holtz & Son Full time

    Job DescriptionJob DescriptionAre you friendly, warm, and eager to help people?Do you possess great communication skills and make people feel at ease?If Yes, we would love to talk to you!Immediate full-time opening for a Customer Coordinator. HJ Holtz and Son, an established, progressive and growing residential painting contractor in Richmond, VA and the...

  • Customer Service Representative Location:

    2 weeks ago

    Richmond, United States Automatic Leasing Service Full time

    Benefits: Company parties Join a team that values integrity, serves its community, and is known for our customer service. Base rate starts at $18.00/hour ! Automatic is currently seeking a Customer Service Representative (CSR) for a 3-6 month contract position to provide customer service to our many washer and dryer customers, primarily dealing with...

  • Customer Service Representative

    2 weeks ago

    Richmond, United States Answering Service of Richmond Inc Full time

    Midnight Shift Customer Service Representative Shift: 10 PM - 8 AM (Days/Hours TBD) We’re looking for an enthusiastic, highly-motivated customer service representative to provide an excellent experience to our customers. Job seekers should have a background in service, and exceptional communication, listening, and problem-solving skills. If you love...

  • Customer Service Representative

    3 weeks ago

    Richmond, United States Answering Service of Richmond Inc Full time

    Description THIS WILL BE FOR A MIDNIGHT SHIFT ONLY CONSISTING OF 10P-8A SHIFTS - DAYS/HOURS TBD - We're looking for an enthusiastic, highly-motivated customer service representative to provide an excellent experience to our customers. Job seekers should have a background in service, and exceptional communication, listening, and problem-solving skills. If you...

  • Customer Service Representative

    4 weeks ago

    Richmond, United States Answering Service of Richmond, Inc. Full time

    Job DescriptionJob DescriptionTHIS WILL BE FOR A MIDNIGHT SHIFT ONLY CONSISTING OF 10P-8A SHIFTS - DAYS/HOURS TBD - We’re looking for an enthusiastic, highly-motivated customer service representative to provide an excellent experience to our customers. Job seekers should have a background in service, and exceptional communication, listening, and...

  • Customer Service Coordinator

    7 hours ago

    Richmond, Virginia, United States Salvation Army Austin Full time

    Position Overview:The Salvation Army Austin is seeking a dedicated individual to join our team as a Front Desk Associate. This role is pivotal in delivering outstanding customer service and ensuring a welcoming environment for all visitors.Key Responsibilities:Provide exceptional service at the front desk, creating a warm and inviting atmosphere for clients...

  • Customer Engagement Coordinator

    5 days ago

    Richmond, Virginia, United States Banfield Full time

    SUMMARY OF ROLEThe Client Service Coordinator ("CSC") is pivotal in managing the flow of clients and their pets within the veterinary facility. This role enhances the productivity of the veterinary team by ensuring effective communication and coordination of care, fostering a welcoming and efficient environment that encourages client loyalty and...

  • Customer Service Representative

    2 months ago

    Richmond, United States DOSWELL OPERATING GROUP Full time

    Job DetailsJob Location 3206 LANVALE AVENUE - RICHMOND, VA Position Type Full Time Education Level High School Travel Percentage None Job Shift Day Job Category Customer Service DescriptionWho We're Hiring: Be great with us! Our team is passionate about delivering exceptional customer experiences. As the Customer Service Representative, you play a key role...

  • Customer Service Representative

    6 days ago

    Richmond, United States DOSWELL OPERATING GROUP Full time

    Job DetailsJob Location 3206 LANVALE AVENUE - RICHMOND, VA Position Type Full Time Education Level High School Travel Percentage None Job Shift Day Job Category Customer Service DescriptionWho We're Hiring: Be great with us! Our team is passionate about delivering exceptional customer experiences. As the Customer Service Representative, you play a key role...

  • Customer Service Representative

    3 months ago

    Richmond, United States Equalizer Solutions Full time

    Equalizer Solutions is a marketing and consulting firm, specializing in the hands-on approach needed to not only gain customers, but create long-term bonds. We are looking for like-minded, goal oriented, team players who are looking to grow with a team! As this is an Entry-Level role you will be fully trained in all areas to ensure success, starting with...