Customer Service Representative

3 months ago

Richmond, United States DOSWELL OPERATING GROUP Full time
Job Details

Job Location
3206 LANVALE AVENUE - RICHMOND, VA

Position Type
Full Time

Education Level
High School

Travel Percentage
None

Job Shift
Day

Job Category
Customer Service

Description

Who We're Hiring:

Be great with us Our team is passionate about delivering exceptional customer experiences. As the Customer Service Representative, you play a key role in managing various aspects of customer accounts, ensuring their satisfaction, driving inside sales initiatives, and play an important role in the enhancement of the overall customer experience. Your strong customer service skills, attention to detail, and tech-savviness contribute to our team. Together, we will thrive in our dynamic environment that fosters positive customer relationships

Who We Are:

Woodfin Your Home Team: A five-time Richmond Times Dispatch Top Workplace. Our success is no accident. We hire, train, and reward top talent, emphasizing quality people. As a hometown company, we value customer service and employ dedicated, hard-working individuals. We provide comprehensive support, including work-life balance, paid training, wellness programs, and more. Join us to work for an organization built around the core values of Humility, Integrity, and Respect

What We Offer:

Woodfin Your Home Team offers a wide range of employee benefits, including:
  • A welcoming, family-oriented work environment that supports work/life balance.
  • 401K plan with Roth and Traditional options, including a 25% company match on up to 6% of your income.
  • Medical insurance with three plan choices, including Health Savings Account options.
  • Dental insurance with two plan choices.
  • Vision insurance coverage.
  • Flexible spending account.
  • Tuition reimbursement.
  • Access to apprenticeship training programs.
  • Scholarship opportunities for you and your family.
  • Paths for cross-training and career advancement.
  • Paid vacation and PTO that accrues from day one.
  • Employee Assistance Program for support when needed.
What You'll Do:
  • Customer-Centric Mindset
    • Foster a customer-centric mindset by prioritizing customer satisfaction and continuously seeking ways to enhance their experience.
    • Seek feedback from customers and teammates to drive continuous improvement.
    • Support customer experience programs and initiatives.
    • Maintain a positive and resilient attitude in customer service interactions.
    • Be proactive in engaging with customers by anticipating their needs.
  • Assisting customers and addressing inquiries
    • Professionally and promptly assist customers with inquiries, resolving concerns related to budget plans, payment discrepancies, and service agreements.
    • Conduct credit checks for customers requesting a billable status.
    • Monitor and respond to customer inquiries received through the Woodfin Portal.
    • Assist walk-in customers with various needs.
  • Sales and additional services
    • Promote cross-selling services to provide customers with comprehensive solutions.
    • Develop problem-solving skills to address complex customer issues promptly.
    • Renew service agreements by contacting customers, discussing renewal options, and maintaining long-term relationships.
    • Assist and activate Paw Point accounts, allowing customers to redeem points for rewards.
  • Scheduling and coordination
    • Efficiently schedule service calls, tune-ups, propane, and oil deliveries.
    • Proactively reach out to customers to schedule tune-up appointments and ensure optimal equipment performance.
    • Coordinate technical support appointments for timely issue resolution.
    • Manage conference room schedules for a specific location.
  • Collaboration and customer record management
    • Collaborate with cross-departmental teams to provide a seamless customer experience.
    • Keep customer records up to date, attach tune-up sheets, remove canceled service agreement plans, and update equipment information.
Qualifications

What You'll Bring:
  • High school diploma or equivalent is required.
  • Must be at least 18 years old with an upbeat personality and a warm and friendly demeanor.
  • Customer Service Representatives possess excellent verbal and written communication skills. They actively listen to customer inquiries and effectively convey information and provide solutions.
  • CSRs have a deep understanding of the products and services they are supporting. This knowledge enables them to assist customers effectively and answer questions accurately.
  • Must be able to demonstrate empathy towards customers' concerns and be patient even in challenging situations. They build rapport and find suitable solutions that address customers' needs.
  • CSRs often face unpredictable situations; they are adaptable and flexible in their approach. They handle changing circumstances and adjust their strategies accordingly.
  • Must possess a positive, friendly, team-oriented attitude. CRSs maintain a positive demeanor and enhance customer satisfaction by contributing a pleasant experience.
  • Customer Service Representatives with cross-selling skills identify complementary products or services that align with customers' needs. They offer relevant suggestions and make informed recommendations, enhancing the customer experience while increasing sales.
  • CSRs inside sales skills identify potential opportunities and effectively communicate the value of products or services to customers.
  • CSRs have strong problem-solving skills. They analyze customer issues, think critically, and provide timely and effective resolutions.
  • Efficient time management is crucial to handle multiple customer inquiries promptly. Coordinators succeed at prioritizing tasks, managing their workload, and meeting deadlines.


Not everyone may fulfill all the requirements listed here. If you possess the necessary skills but are unsure about your background, please don't hesitate to apply. We welcome your application and are eager to explore the opportunity with you. We're constantly seeking individuals who can contribute to our company's growth and success.

At Woodfin Heating, Inc., we are committed to cultivating an environment of mutual respect and inclusion. We are an Equal Opportunity Employer and do no discriminate on the basis of race, color, religion, age, sex national origin, gender, pregnancy, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

All aspects of employment will be based on merit, competence, performance, and business needs, including the decision to hire, promote, discipline, or discharge.

WFWIJ

  • Customer Service Representative

    2 months ago

    Richmond, United States Automatic Leasing Service Full time

    Benefits: Company parties 401(k) Bonus based on performance Health insurance Paid time off Profit sharing Vision insurance Dental insurance Natural problem-solver who loves making lives easier and people happier? Join our team as a Customer Service Representative! You'll be the main point of contact for our customers, providing prompt, friendly, and...

  • Customer Service Representative

    4 weeks ago

    Richmond Heights, Virginia, United States Automatic Leasing Service Full time

    Job DescriptionAre you a natural problem-solver who loves making lives easier and people happier? We are seeking a Customer Service Representative to join our team at Automatic Leasing Service. As a key point of contact for our customers, you will provide prompt, friendly, and effective solutions to their inquiries. Using your strong communication skills,...

  • Customer Service Representative

    6 months ago

    Richmond, United States Caliber Collision Repair Services Full time

    Caliber Collision has an immediate job opening for a Customer Service Representative to perform all-purpose duties, which may include, but not limited to greeting and providing extraordinary customer service to internal and external customers, monito Customer Service Representative, Customer Service, Representative, Retail, Service

  • Customer Service Representative

    2 months ago

    Richmond, United States McDonald's Restaurants Full time

    As a Customer Service Representative, you will play a key role in ensuring customer satisfaction and maintaining positive relationships with customers. You will be responsible for addressing customer inquiries, resolving issues, and providing informa Customer Service Representative, Customer Service, Representative, Restaurant, Retail

  • Customer Service Representative

    2 weeks ago

    Richmond, United States Qualified Staffing Search Group Full time

    The Customer Service Representative plays a key role in managing various aspects of customer accounts, ensuring their satisfaction, driving inside sales initiatives, and plays an important role in the enhancement of the overall customer experience. J Customer Service Representative, Customer Service, Customer Experience, Representative, Inside Sales,...

  • Customer Service Representative

    4 months ago

    Richmond, United States Pit-Stop Full time

    Who Were Hiring: Be great with us! Our team is passionate about delivering exceptional customer experiences. As the Customer Service Representative, you play a key role in managing various aspects of customer accounts, ensuring their satisfaction, d Customer Service, Customer Service Representative, Customer Experience, Representative, Inside Sales, Skills,...

  • Customer Service Representative

    2 weeks ago

    Richmond, United States Pit-Stop Full time

    Who We're Hiring: Be great with us! Our team is passionate about delivering exceptional customer experiences. As the Customer Service Representative, you play a key role in managing various aspects of customer accounts, ensuring their satisfaction, d Customer Service, Customer Service Representative, Customer Experience, Representative, Inside Sales, Skills,...

  • Customer Service Representative

    2 weeks ago

    Richmond, United States Owens & Minor Full time

    Provides exceptional support to the Owens & Minor Customer Service organization by utilizing critical thinking skills and available resources to deliver superior service. Handles various tasks such as order management, product flow, backorder resolut Customer Service, Customer Service Representative, Representative, Healthcare, Skills, Manufacturing, Retail

  • Customer Service Representative

    1 month ago

    Richmond, Texas, United States HEB Grocery Stores Full time

    Customer Service RepresentativeAt HEB Grocery Stores, we're looking for a Customer Service Representative to join our team. As a Customer Service Representative, you'll be responsible for:Providing excellent customer service by assisting customers with their shopping needsPackaging groceries and assisting customers in transporting their merchandise from the...

  • Customer Service Representative

    4 weeks ago

    Richmond, California, United States FAS MART Full time

    Customer Service RepresentativeAt FAS MART, we're looking for a Customer Service Representative to join our team. As a Customer Service Representative, you will be the face of our company, providing exceptional customer service and ensuring a positive shopping experience for our customers.Key Responsibilities:Provide excellent customer service, responding to...

  • Customer Service Representative

    4 weeks ago

    Richmond, Virginia, United States Sam's Club Full time

    Key Responsibilities:As a Frontline Member Service Representative at Sam's Club, you will be responsible for providing exceptional customer service by assisting members with purchasing decisions, locating merchandise, and resolving member issues. You will also promote Sam's products and services, and assist members with transactions using registers or...

  • Customer Service Representative

    4 weeks ago

    Richmond, Virginia, United States Kroger Full time

    Customer Service RepresentativeAt Kroger, we're committed to creating an exceptional customer experience. As a Customer Service Representative, you'll play a vital role in ensuring our customers feel welcome and valued.Key Responsibilities:Bag groceries for customers at checkoutAssist customers with loading bags into their vehiclesInform customers of grocery...

  • Customer Service Representative

    3 weeks ago

    Richmond, United States Qualified Staffing Full time

    Job DescriptionJob DescriptionDo you have a passion for customer service? Have you worked in the trades industry, specifically in HVAC, Plumbing, or Electrical? Our client, a five-time Richmond Times Dispatch Top Workplace, is now hiring Customer Service Representatives! Position: Customer Service RepresentativeLocation: Richmond, VACompensation: Starting at...

  • Customer Service Representative

    4 weeks ago

    Richmond, Virginia, United States Teleperformance USA Full time

    Customer Service RepresentativeAt Teleperformance USA, we're looking for a skilled Customer Service Representative to join our team. As a key member of our customer support team, you'll be responsible for providing exceptional service to our clients via phone, email, chat, and social media. Key Responsibilities:- Respond to customer inquiries and resolve...

  • Customer Service Representative

    1 month ago

    Richmond, Texas, United States Forrest Cobb - State Farm Agent Full time

    Job OverviewAre you a customer-focused individual looking for a challenging role? Do you enjoy working with the public and providing excellent service? If so, consider joining our team as a Customer Relations Representative at Forrest Cobb - State Farm Agent.We are seeking a motivated and detail-oriented individual to join our team. As a Customer Relations...

  • Customer Service Representative

    1 month ago

    Richmond, Virginia, United States Chico's FAS Full time

    Job SummaryWe are seeking a highly motivated and detail-oriented Customer Service Representative to join our team at Chico's FAS. As a key member of our sales floor team, you will be responsible for providing exceptional customer service, processing merchandise, and maintaining a visually appealing store environment.Key ResponsibilitiesProcess merchandise,...

  • Customer Service Representative

    4 weeks ago

    Richmond, California, United States Salesfolks Full time

    Customer Service Executive Job SummaryWe are seeking a highly motivated and organized Customer Service Executive to join our dynamic team. In this role, you will assist our sales representatives, interact with customers, and help ensure customer satisfaction through prompt follow-up and relationship-building.Key Responsibilities:Assist sales representatives...

  • Customer Service Representative

    1 month ago

    Richmond, Virginia, United States Salesfolks Full time

    Job OverviewAt Salesfolks, we're seeking a highly motivated and organized Customer Service Executive to join our team. This role is responsible for assisting our sales representatives, interacting with customers, and ensuring customer satisfaction through prompt follow-up and relationship-building.Key ResponsibilitiesAssist sales representatives with quotes,...

  • Customer Service Representative

    1 month ago

    Richmond, United States Scott's Addition Animal Hospital Full time

    Full time and part-time Customer Service Representative needed for a busy small animal veterinary practice in Richmond’s Scott’s Addition area. Position Available for a full-time and a part time Customer Service Representative. We are looking for a self-motivated, upbeat, responsible candidate that is professional and dedicated to providing the best care...

  • Customer Service Representative

    2 weeks ago

    Richmond, United States Robert Half Full time

    Job DescriptionJob DescriptionWe are offering a long term contract employment opportunity for a Customer Service Representative in the local government sector, located in Richmond, Virginia. As a Customer Service Representative, you will play a critical role in delivering outstanding customer service to residents, businesses, and visitors via various...