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Customer Service Coordinator

3 months ago

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Job DescriptionJob Description

SwimRVA is looking for an energetic and enthusiastic individual, who primary availability is to work nights and weekends to join our team as a Customer Service Coordinator The SwimRVA Relationship team strives to provide amazing first impressions and build relationships with those we serve to ensure a great overall experience. The SwimRVA Relationship Coordinator will establish and maintain relationships for new and current members of the Swim School, Water Polo and Artistic Swimming programs. The Relationship Coordinator will provide positive experiences for onboarding participants and transitions from the SwimRVA Swim School and Camps to the SwimRVA competitive programs (Swim Team, Water Polo, Artistic Swimming, Hammerheads). The Relationship Coordinator's attitude greatly reflects the rest of the SwimRVA team and is a critical customer facing position that will support the multi-site/regional growth of SwimRVA.

The mission of SwimRVA is to elevate swimming in the Richmond region making water safety and aquatic fitness more accessible to all. SwimRVA believes our strength and impact is driven by our people. We invest in the growth and development of our team members in order to grow our impact.

The SwimRVA Customer Service Coordinator job duties:

  • Implements evening program and membership workflow, google docs, and welcome folder distribution.
  • Help with new member onboarding and welcoming new member families.
  • Serve as a key member of the Relationship team and perform all Relationship department duties as needed
  • Maintain weekly visits and touchpoints with families at all locations (CSAC, North. MBK, Church Hill)
  • Creates, implements, and manages enrollment processes for Swim School, Water Polo, Artistic Swimming.
  • Manages the SwimRVA Swim School wait list and delegates as needed with SwimRVA Relationship Coaches
  • Designs and delivers a stewardship program for prospective clients on waitlists
  • Coordinates transition between Swim School, Camps, and SwimRVA competitive programs
  • Reports weekly statistics on enrollments and transitions.
  • Assists in set up and take down for meets and events

Qualifications

  • Customer service oriented, organized, efficient, and positive
  • Ability to communicate effectively both written and verbal
  • Ability to multitask
  • Ability to assist in setup & load outs of various events
  • Main availability should be nights and weekends.
  • Able to lift and carry weights up to 50 pounds

Salary/Benefits:

  • Full-time non-exempt position
  • Health, Dental, short-term disability. IRA with employer match, life insurance
  • 3 weeks paid time off
  • Starting at $16.35/hour
  • Multiple locations- North Chesterfield, Church Hill, North Henrico
  • Free-employee facility membership to multiple locations including SwimRVA's summer location at SwimRVA North
  • 50% off program fees for your family
  • Free SwimRVA Hammerheads (adult swimming) membership
  • Advancement opportunities with a dynamic, committed, and growing organization
  • American Red Cross First aid/CPR/ AED and Oxygen certification-required or willing to obtain within 30 days